Department Manager-Residential Service

DH Pace Company, Inc.; Olathe (KS); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision options

Paid time off plan

401(k) retirement plan

Company paid life insurance

Competitive compensation

401(k) retirement plan with employer 0

Life insurance, short-term disability,

long-term disability

Job summary

A leading door solutions provider is seeking a Residential Service Department Manager for their Olathe, Kansas office. This role requires managing day-to-day operations, overseeing project execution, and leading a team of skilled technicians. Ideal candidates will have 3-5 years of management experience, strong communication skills, and a focus on customer satisfaction. The position offers comprehensive benefits including medical, dental, and paid time off. Join a company celebrating its 100th anniversary in 2026.

Qualifications

• 3-5 years of management experience in a related field.
• Experience supervising skilled technicians/installers.
• Ability to manage costs while providing top-level service.

Responsibilities

• Manage day-to-day operations of the Residential department.
• Plan and implement schedules for customer commitments.
• Ensure timely and cost-effective project completion.
• Assist in hiring and training new employees.
• Review monthly financial/operational reports and develop action plans to improve.
• Improve field force performance through reviews.
• Assist with hiring, training and developing new employees.
• Other duties as assigned.

Skills

Management experience

Excellent communication

Organizational skills

Mechanical aptitude

Education

Bachelor's degree

Job description

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Overhead Door Company of Kansas City™

Overhead Door Company of Kansas City™ (a DH Pace Company, Inc.) is pleased to announce a vacant position for a Residential Service Department Manager at our Olathe, Kansas office. Our managers are highly skilled at scheduling, dispatching, project management, and managing labor costs.

Job Responsibilities:

• Manage day-to-day operations of the Residential department.
• Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
• Review workload and manpower to meet customer commitments in a cost-effective manner.
• Ensure that projects are completed timely, below budget and to the satisfaction of the customer.
• Review monthly financial/operational reports and work with front‑line managers to develop action plans to improve.
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews.
• Will assist with hiring, training and developing new employees.
• Other duties as assigned.

Requirements:

• Bachelor's degree preferred.
• 3‑5 years of management experience preferred; ideally have supervisory or managerial responsibilities with a company that services or installs new equipment or products.
• Must have the capability of managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit.
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude.
• Must possess a valid driver's license.

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year.
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
• Floating Holidays: Up to 2 floating holidays per year.
• Competitive compensation: Including annual performance evaluations.
• 401(k) retirement plan: Including an employer match.
• Company paid: Life insurance, short-term disability, and long-term disability.
• and more!

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60‑1.35(c)