HVAC Service Manager

R. Poust Heating & Air Conditioning; Ackerson (NJ); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(K) with Company Match

Company-Paid Long-Term Disability &amp

Life Insurance

Voluntary Short-Term Disability & 

Paid Time Off

Job summary

R. Poust Heating & Air Conditioning is seeking an HVAC Service Manager (Residential) to lead a team of skilled technicians and drive performance across service, maintenance, and replacement projects.

You will mentor staff, uphold safety and quality standards, and collaborate with sales and operations to maximize customer value while delivering exceptional homeowner experiences. This role offers growth within a growing company.

Qualifications

• Minimum of 3 years of management experience in residential HVAC.
• Strong knowledge of heating, cooling, and ventilation systems.
• Proven ability to lead and develop technicians.

Responsibilities

• Lead, manage, and mentor a team of HVAC technicians.
• Drive safety, quality, accountability, and continuous improvement.
• Set goals, monitor performance, and drive revenue and efficiency.
• Collaborate with sales and marketing to grow service opportunities.
• Coordinate with operations, dispatch, and customer service to optimize scheduling.
• Improve routing, workflows, and technician productivity.
• Ensure high-quality service and customer satisfaction.
• Stay current with HVAC codes, EPA regulations, and new tech.
• Resolve escalated customer concerns professionally.

Skills

Leadership

HVAC expertise

Team development

Customer focus

Problem solving

Communication

Scheduling

Safety focus

Tools

MS Office

Service management software

Dispatch systems

Job description

Overview

HVAC Service Manager (Residential)

Join R. Poustand elevate your career as an HVAC Service Manager with a company that values strong leadership, technical excellence, and outstanding customer service. In this role, you’ll lead a skilled team, drive operational performance, and play a key part in delivering high-quality service to our customers. We offer a collaborative, growth-oriented environment where your leadership and expertise make a direct impact on team success and business results. If you’re ready to take ownership, build and mentor a high-performing team, and advance your career with an organization committed to long-term development, we encourage you to apply!

What You’ll Do

• Lead, manage, and mentor a team of HVAC Technicians
• Foster a culture of safety, quality, accountability, and continuous improvement
• Drive division performance through goal setting, reporting, and team development
• Collaborate with sales and marketing teams to increase service, maintenance, and replacement opportunities
• Partner with operations, dispatch, and customer service teams to optimize scheduling and communication
• Improve efficiency through route optimization, workflow improvements, and technician performance tracking
• Serve as the subject‑matter expert for residential HVAC systems, installations, and service
• Stay current with HVAC codes, regulations (EPA, local/state), and emerging technologies
• Ensure top-tier service quality, system performance, and customer satisfaction
• Resolve escalated customer concerns with professionalism and technical expertise

What You’ll Bring

• Minimum of 3 years of management experience in residential HVAC
• Strong knowledge of heating, cooling, and ventilation systems (installation, maintenance, diagnostics)
• Ability to inspire, coach, and develop technicians at all skill levels
• Commitment to delivering exceptional homeowner experiences
• Proven track record of meeting or exceeding revenue, efficiency, and quality goals
• Detail‑oriented with strong organizational and multitasking abilities
• Effective presentation and training skills; comfortable leading team meetings
• Confident, decisive communicator in a fast-paced, goal‑driven environment
• Familiarity with service management software and dispatch systems
• Proficiency with computers and Microsoft Office (Excel, Word, PowerPoint)

What We Offer:

• Medical, Dental, and Vision Insurance:Affordable, comprehensive coverage
• 401(K) with Company Match:Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:Additional protection tailored to your needs
• Paid Time Off:Vacation, holidays, and sick time to support work-life balance

Compensation & Details:

• Pay: $100,000 - $125,000 annually (plus performance‑based bonuses)
• Job Type: Full‑Time

R. PoustMay conduct a preemployment background check and drug test, subject to applicable law.

R. Poustis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.