Lead a High-Performance Residential HVAC Service Team

Berkeys Plumbing, A/C and Electrical; Southlake (TX); On-site; USD 80,000 - 95,000; Full time

Job summary

Berkeys Plumbing, A/C & Electrical in Southlake, TX, is seeking an HVAC Service Manager to lead residential service, maintenance, and recon teams. This leadership role goes beyond desk work, requiring hands-on guidance and a passion for developing high-performing technicians.

You will drive operations, coach technicians, and partner with dispatch and other departments to maximize capacity, productivity, and customer satisfaction in a growing home-services company.

Qualifications

• 5+ years of residential HVAC experience in service, maintenance, installation, repair, or another technical HVAC capacity.
• Experience leading, supervising, or managing residential HVAC technicians.
• Strong residential HVAC technical knowledge and troubleshooting ability.
• Experience coaching technicians and managing individual and team performance.
• EPA Section 608 Universal Certification.
• Current Texas TDLR ACR Technician Registration.
• Texas ACR Contractor License strongly preferred, but not required unless serving in the licensed capacity.

Responsibilities

• Lead, coach, develop, and hold accountable HVAC Service Technicians, Maintenance Technicians, and Recon team members.
• Oversee daily HVAC service operations, staffing, technician capacity, call coverage, and field productivity.
• Partner closely with Dispatch to ensure technicians are effectively matched to calls and capacity is maximized.
• Provide technical guidance on complex diagnostics, repairs, airflow, refrigerant systems, electrical components, controls, and overall system performance.
• Conduct ride-alongs, field observations, job audits, and quality inspections.
• Coach technicians on technical performance, productivity, customer communication, and ethical service recommendations.
• Monitor and improve revenue, gross margin, average ticket, productivity, conversion, callbacks, warranty rates, customer satisfaction, and technician performance.
• Resolve escalated customer concerns and ensure issues are handled professionally and appropriately.
• Recruit, onboard, train, coach, and develop HVAC talent.
• Manage labor, overtime, materials, inventory, tools, vehicles, and other department resources.
• Partner with Sales, Installation, Dispatch, Customer Service, Warehouse, Fleet, and other departments to keep operations running smoothly.
• Maintain high standards for safety, technical quality, code compliance, documentation, and customer experience.
• Identify opportunities to improve processes, profitability, productivity, training, and overall department performance.

Skills

Leadership

Communication

Problem-solving

KPI management

Team coaching

Tools

ServiceTitan

Job description

Berkeys Plumbing, A/C & Electrical in Southlake, TX, is seeking an HVAC Service Manager to lead residential service, maintenance, and recon teams. This leadership role goes beyond desk work, requiring hands-on guidance and a passion for developing high-performing technicians.

You will drive operations, coach technicians, and partner with dispatch and other departments to maximize capacity, productivity, and customer satisfaction in a growing home-services company.