Residential HVAC Service Leader

Vander Hyde Services; Grand Rapids (MI); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Health insurance option

Paid time off

Job summary

Vander Hyde Mechanical in Grand Rapids, MI, seeks a Residential Service HVAC Manager to oversee daily operations of the residential HVAC service division. You will lead technicians, schedule calls, ensure safety and compliance, and drive profitability through efficient service delivery and strong team development.

The role requires 5+ years in residential HVAC with leadership experience, excellent communication, and the ability to manage costs and customer satisfaction.

Qualifications

• 5+ years in residential HVAC service with at least 2 years in leadership.
• Strong knowledge of HVAC systems, troubleshooting, and code requirements.
• Leadership, team management, and customer service excellence.
• Experience with service management software and scheduling systems.
• Valid driver's license and insurable driving record.

Responsibilities

• Lead, supervise, and mentor a team of residential HVAC service technicians and apprentices.
• Plan, schedule, and dispatch service calls to maximize efficiency and customer satisfaction.
• Ensure all work complies with state and local codes along with all company safety regulations.
• Conduct regular performance evaluations, coaching, and training for team members.
• Oversee troubleshooting, diagnostics, and resolution of complex HVAC issues.
• Manage inventory, tools, and materials to ensure technicians are properly equipped.
• Monitor job costs, labor hours, and departmental profitability.
• Develop and implement strategies to improve service quality, productivity, and revenue.
• Handle escalated customer concerns and ensure positive resolution.
• Collaborate with sales teams to identify opportunities for service upgrades and maintenance agreements.
• Maintain accurate records of service calls, inspections, and compliance documentation.

Skills

Leadership

Customer service

Scheduling & dispatching

Communication

Problem-solving

Time management

Financial awareness

Adaptability

Team development

Organizational skills

Tools

Service management software

Scheduling systems

Job description

Vander Hyde Mechanical in Grand Rapids, MI, seeks a Residential Service HVAC Manager to oversee daily operations of the residential HVAC service division. You will lead technicians, schedule calls, ensure safety and compliance, and drive profitability through efficient service delivery and strong team development.

The role requires 5+ years in residential HVAC with leadership experience, excellent communication, and the ability to manage costs and customer satisfaction.