HVAC - Residential Service Manager

Vander Hyde Mechanical; Grand Rapids (MI); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Company-paid life insurance

401 K with company match

Paid time off and holidays

Company vehicle, phone, and uniforms

Job summary

Vander Hyde Mechanical seeks an experienced Residential Service HVAC Manager in Grand Rapids, MI. You will oversee daily operations of the residential HVAC service division, lead technicians, ensure safety/compliance, and drive profitability through efficient scheduling and customer satisfaction.

The ideal candidate combines strong HVAC expertise with leadership, communication, and business management skills, directing service quality and growth in a fast-paced environment.

Qualifications

• 5+ years in residential HVAC service with leadership experience.
• Strong knowledge of HVAC systems, troubleshooting, and codes.
• Proven leadership, team development, and communication skills.
• Experience with service management software and scheduling systems.
• Valid driver's license and insurable driving record.

Responsibilities

• Lead, supervise, and mentor a team of residential HVAC service technicians and apprentices.
• Plan, schedule, and dispatch service calls to maximize efficiency and customer satisfaction.
• Ensure all work complies with state/local codes and company safety regulations.
• Conduct regular performance evaluations, coaching, and training.
• Oversee troubleshooting, diagnostics, and resolution of complex HVAC issues.
• Manage inventory, tools, and materials for technician readiness.
• Monitor job costs, labor hours, and departmental profitability.
• Develop strategies to improve service quality, productivity, and revenue.
• Handle escalated customer concerns and ensure positive resolution.
• Collaborate with sales teams to identify service upgrades and maintenance agreements.
• Maintain accurate records of service calls, inspections, and compliance.

Skills

HVAC knowledge

Leadership

Communication

Customer service

Time management

Problem solving

Budgeting

Adaptability

Safety compliance

Tools

Service management software

Scheduling software

Job description

Position:HVAC - Residential Service Manager

Location: Grand Rapids, MI

Job Id:392

# of Openings:1

The Residential Service HVAC Manager oversees the daily operations of a residential HVAC service division. This role is responsible for managing technicians, ensuring high-quality service delivery, maintaining safety and compliance standards, and driving profitability through efficient scheduling, customer satisfaction, and team development. The ideal candidate combines strong technical expertise with leadership, communication, and business management skills.

Responsibilities:

• Lead, supervise, and mentor a team of residential HVAC service technicians and apprentices
• Plan, schedule, and dispatch service calls to maximize efficiency and customer satisfaction
• Ensure all work complies with state and local codes along with all company safety regulations
• Conduct regular performance evaluations, coaching, and training for team members
• Oversee troubleshooting, diagnostics, and resolution of complex HVAC issues
• Manage inventory, tools, and materials to ensure technicians are properly equipped
• Monitor job costs, labor hours, and departmental profitability
• Develop and implement strategies to improve service quality, productivity, and revenue
• Handle escalated customer concerns and ensure positive resolution
• Collaborate with sales teams to identify opportunities for service upgrades and maintenance agreements
• Maintain accurate records of service calls, inspections, and compliance documentation

Qualifications:

• 5+ years of experience in residential HVAC service, with at least 2 years in a leadership role
• Strong knowledge of HVAC systems, troubleshooting, and mechanical code requirements
• Proven leadership and team management skills
• Excellent communication and customer service abilities
• Experience with service management software and scheduling systems
• Valid driver’s license and insurable driving record
• Leadership and team development
• Problem-solving and decision-making
• Time management and organizational skills
• Financial awareness and budgeting
• Customer-focused mindset
• Adaptability in a fast-paced service environment

Compensation:

• Competitive Pay: $75,000 - $90,000, based on experience
• FREE Health insurance option, dental, vision, and company-paid life insurance
• 401 K with company match
• Paid time off and holidays
• Career Development: Ongoing training and advancement in a multi-trade environment
• Field Ready Support: Company-Provided vehicle, phone, and uniforms for qualified roles

Working Hours:

Monday through Friday 8:00-5:00

Career Path:

This role can advance into senior operations management, general management, or executive leadership positions within the organization.
Discover more about Vander Hyde Mechanical and what drives us by visiting our website: https://www.vanderhyde.com/about-us.
Join a team that values integrity, professionalism, and people. Take the next step in your career with Vander Hyde today!