Area Service Leader, HVAC & Field Operations

Trane Technologies; Grand Rapids (MI); On-site; USD 91,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off (PTO)

Wellness programs

Job summary

Trane Technologies in Grand Rapids, MI is seeking an Area Service Manager to lead all activities involving service repair, upgrades, service agreements, and installation of new equipment. You will coordinate field service, recruit and develop technicians, manage pricing, invoicing, and customer satisfaction across the district.

Ideal candidates bring 5+ years in HVAC, 3+ years leading large teams, and strong project-management skills.

Qualifications

• 5+ years experience in HVAC or related field.
• 3+ years experience managing and coaching large teams and organizing work schedules.
• Project management skills to oversee and drive successful project execution for startups and customer requests.
• Tech-savvy with expertise in Microsoft applications; Salesforce experience considered an asset.

Responsibilities

• P&L responsibility, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).
• Budget control responsibilities including expenses as compared to targets for overhead items such as fleet, uniforms, tools and safety equipment.
• Risk mitigation - responsible for managing risk in service agreements, service turnkey and repairs work.
• Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the district.
• Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.
• Confirm margin expectations are met during sales and fulfillment activities; maximize cash flow by invoicing promptly and managing budgets.
• Ensure environmental, health and safety compliance within service team and provide training.

Skills

HVAC experience

People management

Project management

MS Office

Salesforce

Driver's license

Leadership principles

Tools

Salesforce

Job description

Trane Technologies in Grand Rapids, MI is seeking an Area Service Manager to lead all activities involving service repair, upgrades, service agreements, and installation of new equipment. You will coordinate field service, recruit and develop technicians, manage pricing, invoicing, and customer satisfaction across the district.

Ideal candidates bring 5+ years in HVAC, 3+ years leading large teams, and strong project-management skills.