Residential Housing Coordinator - Student & Family Services

University of Illinois Urbana-Champaign; Urbana (IL); On-site; USD 43,000 - 53,000; Full time

Job summary

University Housing at the University of Illinois Urbana-Champaign seeks a Housing Representative to manage resident relations and leasing processes across multiple apartment complexes. You will communicate with residents, applicants, and campus stakeholders, ensuring accurate application procedures and lease options are provided.

The role emphasizes a respectful, inclusive environment and collaboration with campus partners.

Qualifications

• Minimum of a High School Diploma or GED.
• Experience in housing, residential life, hospitality, or related work.
• Experience in customer service and property management preferred.

Responsibilities

• Provide customer service and discuss housing options with applicants and residents.
• Coordinate with operations and maintenance staff regarding work in apartments.
• Serve as primary contact for residents and explain application procedures and lease options.
• Maintain knowledge of leasing policies and communicate accurately with residents.
• Assist with workshops and open houses, including reservations and staffing.

Skills

Customer service

Resident relations

Communication skills

Crisis management

Microsoft Office

Education

High School Diploma

College coursework in Higher Education Administration

Experience in hospitality or housing

Tools

Leasing software

Job description

University Housing at the University of Illinois Urbana-Champaign seeks a Housing Representative to manage resident relations and leasing processes across multiple apartment complexes. You will communicate with residents, applicants, and campus stakeholders, ensuring accurate application procedures and lease options are provided.

The role emphasizes a respectful, inclusive environment and collaboration with campus partners.