Resident Services Coordinator - Housing & Leasing

University of Illinois at Urbana-Champaign; Urbana (IL); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Tuition waivers for employees and/or 


Job summary

University Housing at the University of Illinois Urbana-Champaign seeks a Housing Representative to manage a residential community across multiple apartment complexes. You will lead daily operations, supervise student workers, coordinate with leasing teams, and ensure a welcoming, inclusive environment for residents.

The role emphasizes strong customer service, clear communication, and accurate record-keeping, with a focus on supporting families and graduate students in housing processes and

Qualifications

• Two years of housing, residential life, hospitality, business, or related work experience.
• College coursework in Higher Education Administration, Student Personnel Administration, Hospitality Sciences, Business Sciences, Social or Behavioral Sciences, or related disciplines.

Responsibilities

• Provide customer service and discuss housing options with applicants and residents.
• Coordinate with operations and maintenance staff regarding work in residents' apartments.
• Serve as primary contact for residents, communicating application procedures, status updates, and lease options.
• Maintain knowledge of leasing policies and ensure accurate communication with residents and applicants.
• Maintain excellent public relations with students, families, and university staff.

Skills

Customer service

Communication

Administrative skills

Data entry

MS Office

Education

High School Diploma, GED, or equivalent

Tools

Leasing software

Windows

Microsoft Office

Job description

University Housing at the University of Illinois Urbana-Champaign seeks a Housing Representative to manage a residential community across multiple apartment complexes. You will lead daily operations, supervise student workers, coordinate with leasing teams, and ensure a welcoming, inclusive environment for residents.

The role emphasizes strong customer service, clear communication, and accurate record-keeping, with a focus on supporting families and graduate students in housing processes and