Housing Representative - University Housing

Laseagrant; Urbana (IL); On-site; USD 43,000 - 53,000; Full time

Job summary

University of Illinois Urbana-Champaign seeks a Housing Representative for University Housing - Family & Graduate Housing. The role supports leasing, resident relations, and daily operations across three apartment complexes, with a focus on customer service and policy communication.

Responsibilities include handling inquiries, processing check-ins, and data entry, plus training student workers and coordinating events. Requires strong communication and organizational skills.

Qualifications

• High School Diploma or GED or equivalent.
• Two years' experience in housing, residential life, hospitality, business or related work.
• College coursework in Higher Education Administration, Student Personnel Administration, Hospitality Sciences, Business Sciences, Social/Behavioral Sciences or related disciplines.

Responsibilities

• Provide customer service and discuss housing options with applicants and residents.
• Coordinate with operations and maintenance staff regarding work in residents' apartments.
• Serve as primary contact for residents on application procedures, status updates, and lease options.
• Maintain knowledge of leasing policies and communicate clearly with residents and applicants.
• Assist with coordinating workshops and open houses, including reservations and staffing.
• Report on feedback, identify problems and suggest solutions to supervisor.

Skills

Managerial skills

Customer service

Effective communication

Windows/Microsoft Office

Report writing

Education

High School Diploma or GED

College coursework in related field

Tools

Microsoft Office

Job description

Housing Representative - University Housing

University Housing - Family & Graduate Housing

University Housing provides an essential element of theIllinois experience, with hundreds of employees across seven units workingtogether to build and maintain safe, healthy and welcoming homes for ourresidents. We value the many diverse voices, opinions, experiences andidentities of the Illinois community, and our commitment to diversity, equityand inclusion is woven into each of our interactions, programs and decisions.

The Family & Graduate Housing team manages thehousing units and leasing process for the students and their families living inour graduate-upper division residence halls and apartment complexes. This roleis responsible for the leadership, management, and coordination of aresidential community in the University Apartments. They will workcollaboratively with colleagues on campus to support the University Housingmission and vision, build safe, inviting communities through leadership,supervision, crisis management, and implementation of a residential curriculum.

Job Summary

Interacts with University Housing residents and applicants; implementation of housing procedures and policies; and contribute to daily operations of three apartment complexes. Includes regular communication by email, phone and in person. All University Housing staff foster a respectful, inclusive, and collaborative work environment within University Housing.

Duties & Responsibilities

Customer Service and Resident Relations

• Provide customer service and discuss housing options with applicants and current residents.
• Communicate with operations and maintenance staff to coordinate with residents regarding work in their apartment.
• Serves as a primary point of contact for residents by clearly communicating application procedures, status updates, required documentation, proof of affiliation processes, and lease-related options.
• Maintain up to date knowledge of leasing policies through ongoing coordination with the leasing team to ensure accurate and consistent communication with residents and applicants.
• Maintain excellent public relations with students, dependents of leaseholders, parents, and university employees.
• Assist with the coordination workshops, and open houses including reservations, registration and staffing the table.
• Report on customer feedback, identifying problems, implementing solutions and providing suggestions to supervisor.
• Participate in staff meetings, training and development activities.

Communication Responsibilities

• Daily communication with residents by email, phone, and in office interactions.
• Respond to inquiries; and clarifying departmental policies and procedures.
• Conduct check-in process with new residents and groups as needed.
• Respond to complex inquiries from campus clients to provide or clarify information on University Housing services, programs, policies or procedures.
• Compile data for reports such as occupancy rates and complete simple research projects, including annual market comparison research.
• Utilize effective writing skills to communicate, including mastery of grammar, spelling, and punctuation for clear written communication.
• Review website and application content for clarity and accuracy of information.

Administrative Responsibilities

• Perform the billing process, and process account adjustments (damage charges, new keys, refunds, etc.) on resident accounts.
• Maintain, review, and prepare all check-in materials. Perform onsite visits to apartment units to evaluate, verify, and record the condition of each unit.
• Maintain and enter resident and application data into electronic records.
• Utilize campus computer system to verify information for affiliation and university accounts.
• Recommend changes in housing operations, policies and procedures.
• Effective execution of administrative procedures within leasing software.
• Conduct onsite review of apartment units to determine condition and move in readiness.
• Train student workers and other housing staff employees to assist with check-in and office coverage. Assist in the development of training materials, as needed.

Perform other duties as assigned.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• Any combination totalingtwo yearsfrom the following categories:
• Housing, residential life, hospitality, business, or closely related work experiences.
• College course work in Higher Education Administration, Student Personnel Administration, Hospitality Sciences, Business Sciences, Social or Behavioral Sciences, or related disciplines, as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals six (6) months
• 60 semester hours or Associate's Degree equals one (1) year
• 90 semester hours equals two (2) years
• 120 semester hours or Bachelor's Degree equals three (3) years
• Master's Degree or higher equals four (4) years

Preferred Qualifications

Experience in customer service and property management.

Knowledge, Skills and Abilities

• Managerial abilities with excellent customer service skills, with the ability to respond to multiple requests in a fast paced changing, complex environment.
• Ability to coordinate and complete several activities simultaneously including the ability to work independently within specified time constraints while demonstrating sound judgment and decision-making skills.
• Ability to communicate effectively with students, parents, university employees, and the general public.
• Ability to work with, counsel, and advise students, staff and the public including strong interpersonal skills.
• Problem solving and conflict resolution skills with ability to work with difficult customers.
• Ability to compile routine statistical data and complete simple research projects.
• Computer skills with proficiency in a Windows environment including Microsoft Office and related products.
• Ability to create simple reports, routine procedures, and standard business correspondence.

Appointment Information

This is a 100% full-time Civil Service 0044 - Housing Representative position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search. The wage for this position is$47,915.40.

Shift: Monday – Friday, 8:30am - 5:00pm. Some evening and weekends are required during periods of increased operational demand.

This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University’s Workplace Flexibility policy .

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx .

This position is not eligible for any type of sponsorship for work authorization.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on November 9, 2026.

Candidate Documents

When submitting your application, please submit a cover letter, resume and names/contact information for three professional references.

If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Ashley Carper at [e-mail]. For questions regarding the application process, please contact 217-333-2137.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits . This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify .

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal , or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [e-mail] .

Requisition ID: 1038989
Job Category: Education & Student Services

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