Residential House Manager — Trauma-Informed Care & Operations

Jericho-Road-Community-Health-Center; Buffalo (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Flexible 40-hour week

Equal Opportunity Employer

Job summary

Jericho Road Community Health Center is seeking a full-time House Manager for the VIVE Department in Buffalo, NY. The role supports resident operations, meals, and safety, with a focus on trauma-informed care and team leadership.

Salary ranges from $20.00 to $23.00 hourly, with benefits and opportunities for growth. Flexible 40-hour options may exist within certain teams, and the organization emphasizes equity and mission-driven service.

Qualifications

• Experience working in a residential facility caring for housing, medical, legal, and social service needs.
• Excellent communication skills, especially with those for whom English is not a first language.
• Able to display patience and a trauma-informed care approach with clients, staff, and outside agencies.
• Must have reliable transportation.

Responsibilities

• Supervise Vive daily with a team-based approach to operations.
• Manage flow of new residents including orientations, dorm assignments, and conflict mediation.
• Oversee completion of resident chores.
• Perform building rounds.
• Monitor resident supplies and maintain full inventory.
• Attend scheduled meetings with coworkers and leadership.
• Oversee adherence to house rules and policies.
• Address resident issues and escalate as needed to leadership.
• Report daily activities to Vive Building Manager and safety team.
• Maintain confidentiality and safeguard information per policies.
• Track reports and statistics for grants and board reports.
• Suggest process improvements and report needs to supervisor.

Skills

Excellent communication

Trauma-informed care

Reliable transportation

Job description

Jericho Road Community Health Center is seeking a full-time House Manager for the VIVE Department in Buffalo, NY. The role supports resident operations, meals, and safety, with a focus on trauma-informed care and team leadership.

Salary ranges from $20.00 to $23.00 hourly, with benefits and opportunities for growth. Flexible 40-hour options may exist within certain teams, and the organization emphasizes equity and mission-driven service.