Trauma-Informed Residential Supervisor

Jericho Road Community Health Center; Buffalo (NY); On-site; USD 28,000 - 32,000; Full time

Job summary

Jericho Road Community Health Center in Buffalo, NY is seeking a House Manager for the VIVE Department. This full-time role oversees day-to-day operations of the residential facility, supervising a team and ensuring resident comfort and safety.

You will coordinate resident admissions, enforce house rules, manage supplies, participate in meetings with leadership, and report progress to the Vive Building Manager.

Qualifications

• Experience working in a residential facility caring for populations in need of housing, medical, legal, and social service needs.
• Excellent communication skills, especially with those who English is not a first, second, or third language.
• Able to display patience and other trauma-informed care approach when dealing with clients, staff, and outside agencies
• Must have reliable transportation

Responsibilities

• Supervise activities at Vive daily with a team-based approach to operations
• Monitors and supports the flow of new residents in the building including orientations, dorm assignments, and interpersonal conflict mediation.
• Oversees Completion of Resident Chores
• Perform Building Rounds
• Monitor resident supplies and actively work to maintain a full inventory
• Attend Scheduled Meetings with co-workers and leadership for efficient operations
• Oversee resident's adherence to established house rules and policies
• Addresses resident issues and complaints bringing escalated issues to leadership
• Ability to problem solve and make decisions under pressure during day-to-day operations and in escalated situations
• Maintain confidentiality and safeguard all information in accordance with all policies and regulations
• Meet with facility managers for client case conferences and procedures/issues
• Oversee donations
• Able to display patience and other trauma-informed care approach when dealing with clients, staff, and outside agencies
• Excellent communication skills, especially with those who English is not a first, second, or third language.
• Provide active listening to address resident concerns, mediate conflict and resolve issues
• Ensure all actions, person conduct, and communications represent the organization professionally.
• Communicate and report daily to other House Manager(s) and safety team on daily activities
• Ability to function autonomously and discern when to seek direction, and when to make decisions.
• Tracking reports and statistics for grants and board reports
• Update processes for efficiency and report to supervisor recommended changes or needs as appropriate
• Report to Vive Building Manager observable building issues in need of repair or maintenance

Skills

Excellent communication

Trauma-informed care

Patience

Reliable transportation

Job description

Jericho Road Community Health Center in Buffalo, NY is seeking a House Manager for the VIVE Department. This full-time role oversees day-to-day operations of the residential facility, supervising a team and ensuring resident comfort and safety.

You will coordinate resident admissions, enforce house rules, manage supplies, participate in meetings with leadership, and report progress to the Vive Building Manager.