Resident Services Supervisor — Trauma-Informed Housing

Jericho Road Ministries Inc; Buffalo (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

HSA

Dental

Vision

Life insurance

Supplemental insurances

Tuition discounts

PTO

Global travel

Loan forgiveness

Job summary

Jericho Road Community Health Center in Buffalo seeks a House Manager to oversee Vive department operations, supervise daily activities, and ensure smooth resident flow within the building and in alignment with house rules.

The role is full-time with an 40-hour schedule, offering competitive benefits including medical, dental, vision, HSA, and life insurance. A trauma‑informed, communicative approach is essential for interactions with residents and staff.

Qualifications

• Experience working in a residential facility caring for populations in need of housing, medical, legal, and social service needs.
• Excellent communication skills, especially with those for whom English is not a first language.
• Able to display patience and other trauma-informed care approach when dealing with clients, staff, and outside agencies
• Must have reliable transportation

Responsibilities

• Supervise activities at Vive daily with a team-based approach to operations
• Monitors and supports the flow of new residents in the building including orientations, dorm assignments, and interpersonal conflict mediation
• Oversees Completion of Resident Chores
• Perform Building Rounds
• Monitor resident supplies and actively work to maintain a full inventory
• Attend Scheduled Meetings with co-workers and leadership for efficient operations
• Oversee resident's adherence to established house rules and policies
• Addresses resident issues and complaints bringing escalated issues to leadership
• Ability to problem solve and make decisions under pressure during day-to-day operations and in escalated situations
• Maintain confidentiality and safeguard all information in accordance with all policies and regulations
• Meet with facility managers for client case conferences and procedures/issues
• Oversee donations
• Able to display patience and other trauma-informed care approach when dealing with clients, staff, and outside agencies
• Excellent communication skills, especially with those who English is not a first, second, or third language.
• Provide active listening to address resident concerns, mediate conflict and resolve issues
• Ensure all actions, person conduct, and communications represent the organization professionally.
• Communicate and report daily to other House Manager(s) and safety team on daily activities
• Ability to function autonomously and discern when to seek direction, and when to make decisions.
• Tracking reports and statistics for grants and board reports
• Update processes for efficiency and report to supervisor recommended changes or needs as appropriate
• Report to Vive Building Manager observable building issues in need of repair or maintenance

Skills

Residential care

Communication skills

Trauma-informed care

Reliable transportation

Job description

Jericho Road Community Health Center in Buffalo seeks a House Manager to oversee Vive department operations, supervise daily activities, and ensure smooth resident flow within the building and in alignment with house rules.

The role is full-time with an 40-hour schedule, offering competitive benefits including medical, dental, vision, HSA, and life insurance. A trauma‑informed, communicative approach is essential for interactions with residents and staff.