Residential Services Manager (Trauma-Informed)

WNY District; Buffalo (NY); Vor Ort; USD 42.000 - 48.000; Vollzeit

Zusammenfassung

Jericho Road Community Health Center in Buffalo, NY is seeking a House Manager to oversee daily operations within the VIVE department. This full-time role manages resident flow, orientations, and staff coordination, while ensuring adherence to house rules and confidentiality.

Ideal candidates will have experience in residential settings serving diverse populations, strong communication skills, and a trauma-informed approach. Travel to global clinics is possible per organizational needs.

Qualifikationen

• Experience in a residential facility caring for populations in need of housing, medical, legal, and social service needs.
• Excellent communication skills, especially with those for whom English is not a first language.
• Patience and trauma-informed care approach when dealing with clients, staff, and outside agencies.
• Must have reliable transportation.

Aufgaben

• Supervise activities at Vive daily with a team-based approach to operations.
• Monitor the flow of new residents in the building including orientations, dorm assignments, and interpersonal conflict mediation.
• Oversees Completion of Resident Chores
• Perform Building Rounds
• Monitor resident supplies and actively work to maintain a full inventory
• Attend Scheduled Meetings with co-workers and leadership for efficient operations
• Oversee resident's adherence to established house rules and policies
• Addresses resident issues and complaints bringing escalated issues to leadership
• Ability to problem solve and make decisions under pressure during day-to-day operations and in escalated situations
• Maintain confidentiality and safeguard all information in accordance with policies and regulations
• Meet with facility managers for client case conferences and procedures/issues
• Oversee donations
• Able to display patience and trauma-informed care when dealing with clients, staff, and outside agencies
• Excellent communication skills with non-native English speakers
• Provide active listening to address resident concerns, mediate conflict and resolve issues
• Ensure all actions, person conduct, and communications represent the organization professionally
• Communicate and report daily to Vive Building Manager and safety team on daily activities
• Ability to function autonomously and discern when to seek direction
• Tracking reports and statistics for grants and board reports
• Update processes for efficiency and report to supervisor recommended changes or needs as appropriate
• Report observable building issues in need of repair or maintenance

Kenntnisse

Communication

Trauma-informed care

Patience

Reliability

Jobbeschreibung

Jericho Road Community Health Center in Buffalo, NY is seeking a House Manager to oversee daily operations within the VIVE department. This full-time role manages resident flow, orientations, and staff coordination, while ensuring adherence to house rules and confidentiality.

Ideal candidates will have experience in residential settings serving diverse populations, strong communication skills, and a trauma-informed approach. Travel to global clinics is possible per organizational needs.