Residential Experience Advisor

Northern Michigan University; Lakewood (MI); On-site; USD 42,000 - 45,000; Full time

Job summary

Northern Michigan University in Michigan is seeking a Residential Experience Specialist to join Housing & Residence Life. You will guide students and families on housing policies, contracts, billing, and operational processes, and coordinate housing operations with campus partners to support key transitions and housing cycles.

The role requires a Bachelor's degree and at least one year of housing or customer-service experience, plus strong communication, organizational, and problem-solving

Qualifications

• Bachelor's Degree required.
• One year of housing/residence life or related higher education administrative experience.
• One year of customer-service experience addressing concerns and providing guidance.

Responsibilities

• Guide students and families on housing policies, contracts, billing, and operational processes.
• Coordinate housing operations and communications with campus partners to support transitions.
• Address complex concerns and support major residential transitions and housing cycles.

Skills

Interpersonal communication

Verbal communication

Written communication

Confidentiality

Judgment

Organizational skills

Project management

Teamwork

Customer service

Education

Bachelor's Degree

Tools

StarRez

THD

Concur

Job description

Northern Michigan University in Michigan is seeking a Residential Experience Specialist to join Housing & Residence Life. You will guide students and families on housing policies, contracts, billing, and operational processes, and coordinate housing operations with campus partners to support key transitions and housing cycles.

The role requires a Bachelor's degree and at least one year of housing or customer-service experience, plus strong communication, organizational, and problem-solving