Residential Life: Student Services Specialist

Opt For Healthy Living; Turlock (CA); On-site; USD 56,726 - 80,664; Full time

Job summary

Stanislaus State in California is seeking a full-time Housing & Residential Education professional to guide residents through campus policies and personal development. You will conduct meetings, mediate conflicts, and coordinate programs that promote student engagement and success.

The role requires a four-year degree in a related field and two years of student services experience, with potential for growth and advancement in a university setting.

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
• Two (2) years of professional experience in one of the student services program areas or in a related field; a master’s degree in a job-related field may substitute for one year of the professional experience.

Responsibilities

• Provide guidance and interpretation of Housing, Residential Education, and university policies and procedures.
• Conduct individual meetings with residents regarding academic, personal, behavioral, and community concerns.
• Utilize interviewing, conflict resolution, and basic counseling techniques to assist students in resolving concerns.
• Assist students in evaluating options and identifying appropriate courses of action.
• Facilitate roommate agreements, conflict mediation, and community standards conversations.
• Refer students to campus and community resources as appropriate.
• Document student interactions, conduct matters, referrals, and follow-up actions.
• Administer assigned residential conduct cases and maintain accurate case documentation.
• Coordinate resolution of student concerns involving multiple campus departments.
• Participate in care, conduct, and behavioral intervention meetings.
• Serve in an on-call rotation and respond to student crises, emergencies, and policy violations.
• Recommend appropriate interventions to support resident success and well-being.
• Assist with recruitment, selection, training, and development of Resident Assistants.
• Provide coaching, mentoring, and support to assigned Resident Assistants.
• Conduct regular staff meetings and individual development meetings with Resident Assistants.
• Monitor staff performance and provide feedback regarding established expectations and responsibilities.
• Coordinate Resident Assistant duty schedules and operational assignments.
• Deliver training sessions on Housing procedures, university policies, and compliance requirements.
• Collect, compile, and analyze data to support assessment and operational decision-making.
• Prepare written reports summarizing findings and recommendations.
• Monitor implementation of approved procedures and established practices.
• Recommend process improvements to enhance service delivery and operational effectiveness.
• Support occupancy management, room changes, opening and closing processes, and departmental initiatives.
• Collaborate with facilities, custodial, maintenance, and campus partners to support residential operations and student success.
• Plan, coordinate, and implement residential education programs, workshops, and outreach initiatives.
• Facilitate community-building activities that support student engagement, belonging, and learning.
• Coordinate educational programming aligned with Residential Education learning outcomes.
• Conduct outreach to residents to assess needs and encourage participation in community activities.
• Coordinate program logistics and collaborate with campus partners and stakeholders.
• Develop implementation plans and timelines for assigned programs and initiatives.
• Monitor participation and engagement trends and recommend enhancements to program effectiveness.
• Conduct post-event assessments and summarize outcomes and recommendations.
• Serve as a resource regarding assigned Housing and Residential Education programs and services.
• Participate on committees and workgroups supporting program implementation and service enhancement.
• Assist with recruitment, orientation, welcome programs, leadership development, and retention initiatives.
• Reconcile program-related expenses and maintain records within delegated authority.
• May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
• At the direction of appropriate administrator, may provide support to other areas as needed.

Skills

Conflict resolution

Interview techniques

Communication

Data analysis

Education

Bachelor's degree in Behavioral Sciences/Public or Business Administration

Job description

Stanislaus State in California is seeking a full-time Housing & Residential Education professional to guide residents through campus policies and personal development. You will conduct meetings, mediate conflicts, and coordinate programs that promote student engagement and success.

The role requires a four-year degree in a related field and two years of student services experience, with potential for growth and advancement in a university setting.