Residential Experience Specialist

Northern Michigan University; Lakewood (MI); Vor Ort; USD 42.000 - 45.000; Vollzeit

Zusammenfassung

Northern Michigan University in Michigan is seeking a Residential Experience Specialist to join Housing & Residence Life. You will guide students and families on housing policies, contracts, billing, and operational processes, and coordinate housing operations with campus partners to support key transitions and housing cycles.

The role requires a Bachelor's degree and at least one year of housing or customer-service experience, plus strong communication, organizational, and problem-solving

Qualifikationen

• Bachelor's Degree required.
• One year of housing/residence life or related higher education administrative experience.
• One year of customer-service experience addressing concerns and providing guidance.

Aufgaben

• Guide students and families on housing policies, contracts, billing, and operational processes.
• Coordinate housing operations and communications with campus partners to support transitions.
• Address complex concerns and support major residential transitions and housing cycles.

Kenntnisse

Interpersonal communication

Verbal communication

Written communication

Confidentiality

Judgment

Organizational skills

Project management

Teamwork

Customer service

Ausbildung

Bachelor's Degree

Tools

StarRez

THD

Concur

Jobbeschreibung

Position Title:

Residential Experience Specialist

Department:

Housing & Residence Life

Term of Assignment:

Continuing

FLSA Status:

Non-Exempt = overtime eligible

Work Schedule:

Traditionally Monday-Friday, 8:00 am to 5:00pm with occasional evening and weekend work required.

Salary:

Targeted Salary Range: $42,000-$45,000

Travel:

No travel

Brief Statement of Duties:

Serve as a key professionalresource within Housing and Residence Life by providing guidance onhousing policies, contracts, billing, and operational processeswhile supporting students, families, and campus partners. Addresscomplex concerns, coordinate communication and housing operations,support major residential transitions and housing cycles, andcontribute to initiatives that enhance service quality and theoverall residential experience.

Minimum Qualifications

• Required Education: Bachelor's Degree
• Discipline/Degree Area:
• Required Specialized Training/Certifications:
• Required Minimum Work Experience: a) One year ofprofessional experience in housing and residence life, highereducation student affairs, or a related higher educationadministrative setting; and an additional
  b) One year of experience working directly with the public in acustomer service-focused role that involved addressing concerns,providing guidance and resources, and resolving issues in aprofessional manner.

Knowledge, Skills, Abilities, or Attributes Required forSatisfactory Performance of the Position Duties:

• Excellent interpersonal, verbal, and written communication skillswith the ability to effectively navigate sensitive or challenging situations involving students, families, and campus stakeholders.
• Demonstrated ability to maintain confidentiality, exercise sound professional judgment, and appropriately manage sensitive studentinformation and complex situations.
• Strong organizational, critical thinking and project management skills with the ability to prioritize multiple responsibilities,balance competing demands, and adapt to changing operationalneeds.
• Ability to work both independently and collaboratively in a fast-paced environment while maintaining professionalism, accuracy, and responsiveness.

Additional Desirable Qualifications

• Experience using housing management systems such as StarRez orTHD.
• Experience with financial or purchasing systems such asConcur.
• Experience in communications, marketing, recruitment, or publicrelations.
• Experience working within a Public Private Partnership (P3)environment involving contractual partnerships, shared operationalresponsibilities, and coordination between organizations.
• Experience supporting college admissions, new student/transferorientation, housing operations, or student services initiativeswithin higher education.

Contact Information:

Erica Jean, HR Generalist,906-227-1087

NMU is an equal opportunity employer.