Residential ESS Support Engineer - Troubleshooting & Training

Renogy Europe

Ontario (CA)

In loco

USD 70.000 - 100.000

Tempo pieno

25 ore fa

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Descrizione del lavoro

Renogy Europe is seeking a motivated Technical Support Engineer to support our Residential Energy Storage Systems. You will act as the technical expert for post-sales support, resolving complex field issues, enabling installers through training, and contributing to product validation.

You will collaborate with Product, Engineering, Quality, and Operations to diagnose root causes, reproduce field issues in controlled environments, and drive improvements based on Voice of Customer feedback.

Competenze

Bachelor's degree or equivalent practical experience.
0-3 years in technical support, field service, or related engineering.
Strong troubleshooting and communication skills.
Ability to work with customers and partners remotely or on-site.

Mansioni

Provide advanced post-sales support via phone, email, remote diagnostics, and on-site visits for residential ESS products-batteries, inverters, solar panels, communication networks, and monitoring platforms-diagnosing root causes and driving issues to resolution with customers, installers, distributors, and service partners.
Develop and deliver installation, commissioning, and troubleshooting training and certification programs for installers and partners; create technical bulletins and knowledge base content; and train internal Sales, Support, and RMA teams on new products.
Validate new products and firmware releases, reproduce field issues in a controlled environment, and support engineering with verification and reliability testing for product launches.
Own the technical evaluation and resolution of RMA cases, coordinating with repair centers and internal teams; identify recurring failure patterns and drive corrective and preventive actions with Quality and Engineering.
Create and maintain troubleshooting guides, FAQs, installation manuals, and service procedures that improve field installation quality and reduce support cases.
Collect and analyze feedback from installers, distributors, and end users, and partner with Product Management and Engineering to prioritize field-driven product improvements.
Stay current with codes, standards, and certification requirements; monitor utility and incentive programs (e.g., SGIP, VPP) and provide technical input to support product qualification and new business opportunities.