Residential Electrical Service Manager #ESF8306

COA Network Inc; West Allis (WI); On-site; USD 70,000 - 95,000; Full time

Job summary

COA Network Inc in West Allis, Wisconsin, is seeking an experienced Residential Electrical Service Manager to lead and support our Residential Home Services electrical team. You will manage service technicians and trainees in the field, providing leadership, coaching, mentoring, and accountability to improve technical performance, customer communication, and sales results.

This role is ideal for experienced Service Managers and Journeyman Electricians looking to grow their leadership careers

Qualifications

• Experience leading residential service teams.
• Journeyman Electrician License or equivalent required.
• Strong communication and leadership skills.
• Valid driver''s license.

Responsibilities

• Field Leadership: manage residential service technicians and apprentices in the field, ensuring safe, efficient work that meets standards.
• Coaching and Mentoring: provide real-time coaching, feedback, and accountability to technicians for growth.
• Sales Coaching and Customer Experience: train on selling options, explain recommendations, and help meet service revenue goals with ethical customer focus.

Skills

Leadership

Coaching

Customer communication

Sales coaching

Problem solving

Driver's license

Field management

Education

Journeyman Electrician License

Job description

Job Description

Client is seeking an experienced Residential Electrical Service Manager to lead and support our Residential Home Services electrical team. This position is responsible for managing residential service technicians and trainees in the field, providing leadership, coaching, mentoring, and accountability to help improve technical performance, customer communication, and sales results.

This opportunity is ideal for experienced Service Managers, Trade Managers, Electrical Supervisors, Field Supervisors, Lead Electricians, Foremen, and Journeyman Electricians looking to grow their leadership careers while making a direct impact on technician development and customer satisfaction.

Top Reasons To Work With Our Client

• "Wisconsin’s most trusted team — a century of innovation."
• "Projects that challenge, inspire, and showcase your skills."
• "A team that never settles — always pushes boundaries."
• "Bring your talent to a company that values safety and tech."
• "Shape the future with a team ready for the next big idea."

Job Type

Full Time

Location

West Allis, Wisconsin

Pay

Excellent

Position Summary

Client is seeking an experienced Residential Electrical Service Manager to lead and support our Residential Home Services electrical team. This position is responsible for managing residential service technicians and trainees in the field, providing leadership, coaching, mentoring, and accountability to help improve technical performance, customer communication, and sales results.

This opportunity is ideal for experienced Service Managers, Trade Managers, Electrical Supervisors, Field Supervisors, Lead Electricians, Foremen, and Journeyman Electricians looking to grow their leadership careers while making a direct impact on technician development and customer satisfaction.

Essential Duties and Responsibilities

Field Leadership

• Manage residential service technicians and apprentices/trainees in the field to ensure work is completed safely, efficiently, and to Roman Home Services standards.
• Spend regular time on job sites observing work, answering questions, resolving field issues, and reinforcing proper procedures.
• Set clear daily expectations for productivity, professionalism, customer communication, and job completion.

Coaching and Mentoring

• Coach technicians in real time on technical skills, customer interaction, service options, and overall job performance.
• Provide ongoing feedback, training, and accountability to help technicians improve and grow.
• Support new or developing technicians through ride‑alongs, field visits, and follow‑up conversations.

Sales Coaching and Customer Experience

• Coach technicians on the selling-technician model, including presenting options, explaining recommendations, and building customer trust.
• Review service calls, estimates, and customer feedback to identify coaching opportunities.
• Help technicians meet sales, revenue, and profitability goals while maintaining ethical, customer‑focused service.

Skills and Qualifications

• Residential electrical service experience preferred.
• Journeyman Electrician License or equivalent trade experience preferred.
• Prior field leadership, supervisor, or management experience preferred.
• Strong ability to coach, mentor, and hold technicians accountable.
• Comfortable coaching technicians on sales, service options, and customer communication.
• Strong communication, organization, and problem‑solving skills.
• Valid driver’s license required.

Physical Demands

• Ability to operate standard office equipment, computers, and keyboards.
• Ability to alternate between sitting and standing while working at a desk.
• Ability to travel to customer job sites and field locations and climb stairs as needed.

Work Environment

• Office environment.
• Warehouse environment.
• Customer-facing visits to residential worksites in the field.

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