Residential Electrical Service Manager

NPAworldwide; Milwaukee (WI); On-site; USD 85,000 - 105,000; Full time

Job summary

Roman Home Services is seeking a Field Supervisor in Milwaukee to lead residential service technicians and apprentices, ensuring work is completed safely, efficiently, and to company standards.

You will spend time on job sites observing work, answering questions, and reinforcing procedures while setting daily expectations for productivity and customer communication. You will coach on technical skills, sales options, and customer trust.

Qualifications

• Residential electrical service experience preferred.
• Journeyman Electrician License or equivalent trade experience preferred.
• Prior field leadership, supervisor, or management experience preferred.
• Strong ability to coach, mentor, and hold technicians accountable.
• Comfortable coaching technicians on sales, service options, and customer communication.
• Strong communication, organization, and problem-solving skills.
• Valid driver's license required.

Responsibilities

• Manage residential service technicians and apprentices in the field to ensure work is completed safely, efficiently, and to Roman Home Services standards.
• Spend regular time on job sites observing work, answering questions, resolving field issues, and reinforcing proper procedures.
• Set clear daily expectations for productivity, professionalism, customer communication, and job completion.
• Coach technicians in real time on technical skills, customer interaction, service options, and overall job performance.
• Provide ongoing feedback, training, and accountability to help technicians improve and grow.
• Support new or developing technicians through ride-alongs, field visits, and follow-up conversations.
• Coach technicians on the selling-technician model, including presenting options, explaining recommendations, and building customer trust.
• Review service calls, estimates, and customer feedback to identify coaching opportunities.
• Help technicians meet sales, revenue, and profitability goals while maintaining ethical, customer-focused service.

Skills

Leadership

Coaching

Electrical experience

Journeyman license

Sales coaching

Customer communication

Problem solving

Driver's license

Job description

Job Description

• Manage residential service technicians and apprentices/trainees in the field to ensure work is completed safely, efficiently, and to Roman Home Services standards.
• Spend regular time on job sites observing work, answering questions, resolving field issues, and reinforcing proper procedures.
• Set clear daily expectations for productivity, professionalism, customer communication, and job completion.
• Coach technicians in real time on technical skills, customer interaction, service options, and overall job performance.
• Provide ongoing feedback, training, and accountability to help technicians improve and grow.
• Support new or developing technicians through ride-alongs, field visits, and follow-up conversations.
• Coach technicians on the selling-technician model, including presenting options, explaining recommendations, and building customer trust.
• Review service calls, estimates, and customer feedback to identify coaching opportunities.
• Help technicians meet sales, revenue, and profitability goals while maintaining ethical, customer-focused service.

Qualifications

• Residential electrical service experience preferred.
• Journeyman Electrician License or equivalent trade experience preferred.
• Prior field leadership, supervisor, or management experience preferred.
• Strong ability to coach, mentor, and hold technicians accountable.
• Comfortable coaching technicians on sales, service options, and customer communication.
• Strong communication, organization, and problem-solving skills.
• Valid driver's license required.

Why Is This a Great Opportunity

• Manage residential service technicians and apprentices/trainees in the field to ensure work is completed safely, efficiently, and to Roman Home Services standards.
• Spend regular time on job sites observing work, answering questions, resolving field issues, and reinforcing proper procedures.
• Set clear daily expectations for productivity, professionalism, customer communication, and job completion.
• Coach technicians in real time on technical skills, customer interaction, service options, and overall job performance.
• Provide ongoing feedback, training, and accountability to help technicians improve and grow.
• Support new or developing technicians through ride-alongs, field visits, and follow-up conversations.
• Coach technicians on the selling-technician model, including presenting options, explaining recommendations, and building customer trust.
• Review service calls, estimates, and customer feedback to identify coaching opportunities.
• Help technicians meet sales, revenue, and profitability goals while maintaining ethical, customer-focused service.

Salary Type: Annual Salary

Salary Min: $ 85000

Salary Max: $ 105000

Currency Type: USD