Front Desk Clerk - Property Management (San Francisco, Full Time)

Mosser Companies Inc; San Francisco (CA); On-site; USD 63,039,000 - 80,452,000; Full time

Job summary

Mosser Companies is seeking a Front Desk Clerk - Property Management in San Francisco to provide high level of customer service to residents and building guests. You will greet visitors, monitor foot traffic, maintain security, coordinate projects, and relay information to residents and teams.

The role requires strong communication, hospitality/front desk experience, and the ability to work weekends/evenings; familiarity with Microsoft Office is expected. Bilingual (Spanish/English) is a plus.

Qualifications

• 2+ years of hospitality experience in Concierge/Guest Services/Front Desk roles.
• Strong communication and customer service skills.
• Proficient with Microsoft Office (Excel/Word/Outlook).
• Flexible schedule; ability to work weekends/evenings.

Responsibilities

• Greet customers and monitor foot traffic.
• Log and notify residents of packages; maintain secure access.
• Coordinate projects and liaise with vendors, residents, guests and teams.
• Field resident concerns and route to proper teams.
• Monitor video surveillance and uphold lobby presentation.

Skills

Customer service

Communication

Hospitality experience

Bilingual

Security awareness

Tools

Microsoft Office

Yardi

Rent Cafe

Job description

**The location of this position is 146 McAllister St. San Francisco and the schedule is (graveyard or swing shift, Wednesday - Sunday)The Front Desk Clerk - Property Management (Full Time) will provide high level of customer service to residents and other building guests. This will consist of, but not limited to, greeting customer, addressing inquiries, maintaining proper security, coordinating projects, and providing information to residents in the building. They will act as a liaison between vendors, resident, guests, service & property management teams.ESSENTIAL DUTIES & RESPONSIBILITIES:Maintain a professional and welcoming atmosphere for all customersGreet & monitor foot trafficEstablish positive working relationships with residentsEnsure controlled access of building & record visitor entryLog, secure, and notify residents of packagesPatrol the building making sure all hallways are clean, neat, and presentableEnforce community rulesReport any suspicious activity to authoritiesConduct outreach as needed for residentsMonitor video surveillanceMaintain proper signage in lobby and common areasField resident concerns or requests made in person and properly route to proper teamsCommunicate clearly and effectivelyUpdate log books accordinglyFire Life Safety MonitoringQualifications:2+ years of experience in the hospitality industry working in a Concierge, Guest Services, Front Desk, Ticket Counter, Retail Services role or sales preferredStrong communication skills with ability to provide direction, information, and instruction while engaging in quality conversationAbility to communicate with all customers and tackle concerns with follow throughPrevious customer service/admin work experienceExperience in Security and Safety ManagementBasic knowledge of Microsoft Office Suite, including Excel, Word, Outlook Demonstrate computer literacy.Flexible schedule and positive attitude.Ability to work weekends & evenings as neededExperience with Yardi / Rent Cafe is a plus.Bilingual (Spanish / English) is a plus.Communicate clearly and effectively in person, in writing, and on phone.Physical Requirements:Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standardsAbility to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standardsMust be able to lift and carry up to 50 lbs.Must be able to listen and speak clearly on telephone.DISCLAIMER:The above information on this description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.Mosser Companies is proud to be an Equal Opportunity Employer (EOE)