Welcome Ambassador

Associa; Pompano Beach (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Associa is seeking a Welcome Ambassador/Front Desk Agent in Florida to provide exceptional resident service. You will greet residents and guests, manage access, and coordinate deliveries while maintaining a secure, professional environment on site.

The role requires strong English communication, prior front desk experience, and the ability to handle crises and multitask with discretion as part of a team in a residential setting.

Qualifications

• High school diploma or equivalent vocational training.
• Fluency in English.
• Ability to input and access information in property management systems/ POS.
• Previous experience as Front Desk Agent.

Responsibilities

• Greet vendors, residents and guests.
• Coordinate deliveries of packages, flowers and restaurant food.
• Monitor security cameras and building exterior doors.
• Control and monitor guest/vendor access to residential floors.
• Collaborate with staff to meet residents' needs.
• Review front desk procedures and facilitate communication between owner, maintenance and property management.
• Maintain professional and clean areas during shift.
• Follow safety and security policies and procedures.
• Handle crisis situations as needed (emergency/fire).
• Answer telephones clearly and professionally.
• Perform other duties as assigned by management.

Education

High school diploma or equivalent

Some college or hospitality training

Job description

The Welcome Ambassador Agent should be impeccably mannered & discreet. Greet visitors to property, verify and supply guided access to units, be the gatekeeper of the residences.

The Front Desk staff will have experience working in customer service with the ability to interact positively with individuals and take initiative in providing a high level of resident service and support. Welcome Ambassador Associate will also be responsible for revering the building premises and package handling for residents.

• Greeting vendors, residents and their guests.
• Coordinating all deliveries of packages, flowers, restaurant food.
• Duties include controlling and monitoring security cameras.
• Monitoring of building's exterior doors, and maintaining a secure environment for our residents.
• Monitoring and Controlling guest/vendor access to residential floors.
• Collaborating with other building staff personnel, and ensure residents, and their guests needs are met.
• Review daily front desk procedures and facilitate communication between unit owner, maintenance team and property management.
• Ensure all areas are maintained in a professional and clean manner during shift.
• Follow all safety and security policies, programs and procedures.
• Be able to handle crisis situations in the event of emergency and/or fire.
• Be able to answer the telephone and speak clearly and professionally.
• Other duties as assigned by management.

Requirements

• High school graduate or equivalent vocational training certificate.
• Compute basic arithmetic.
• Fluency in English both verbally and non‑verbally.
• Provide legible communication and directions.
• Ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest/member's service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest/member information and pertinent resort data.
• Ability to input and access information in the property management system/computers/point of sales system.
• Some college or training in Hospitality Industry.
• Previous experience as Front Desk Agent.

Job Type: Full-time

Experience:

• Customer Service: 2 years (Preferred)
• Spa: 2 years (Preferred)

Education:

• High school (Required)

Language:

• Spanish, Russian, Portuguese preferred

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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