Resident Concierge & Security Specialist

FirstService Residential; Fort Lauderdale (FL); Sur place; USD 20 000 - 29 000; Plein temps

Résumé du poste

FirstService Residential is seeking a Front Desk Associate in Fort Lauderdale to greet residents, manage access, and monitor security systems. You will handle inquiries with professionalism, maintain logs, and respond quickly to emergencies while supporting a safe building environment.

The role requires strong communication, customer service, and multitasking abilities, with potential for weekend or extended hours. Comprehensive benefits accompany full-time employment.

Qualifications

• High school diploma or equivalency preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy: command of information system hardware/software is preferred.
• Effective written and verbal communication skills.
• Multiple language fluency is desirable.
• Strong customer service, communication and interpersonal skills required.

Responsabilités

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greets and directs Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property(s).
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Connaissances

Communication

Customer service

Interpersonal skills

Multilingual

Formation

High school diploma or equivalency preferred

College level courses in business or hospitality preferred

Outils

Computer literacy

Description du poste

FirstService Residential is seeking a Front Desk Associate in Fort Lauderdale to greet residents, manage access, and monitor security systems. You will handle inquiries with professionalism, maintain logs, and respond quickly to emergencies while supporting a safe building environment.

The role requires strong communication, customer service, and multitasking abilities, with potential for weekend or extended hours. Comprehensive benefits accompany full-time employment.