Residential Concierge

Addison Group; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading residential property management company in New York City is seeking a Residential Concierge. In this role, you will support residents with daily needs, resolve concerns, and ensure a positive living environment. Ideal for someone enthusiastic about hospitality and attentive to details, this position offers a full-time, onsite opportunity with potential for contract-to-hire.

Benefits

Opportunity to work with a respected NYC-based residential management company

Supportive team culture and growth-oriented environment

Medical, dental, vision, and 401(k) eligibility while on contract

Qualifications

• 1+ year of experience in customer service, hospitality, or residential services.
• Strong verbal and written communication skills.
• Friendly, helpful attitude and commitment to professionalism.

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Handle inquiries and resolve issues through phone, email, and in-person.
• Maintain a tidy and welcoming lobby/front desk area.

Skills

Customer service

Communication

Multitasking

Tools

Microsoft Office

CRM or property systems

Job description

Job Title:Residential Concierge (Resident Services Specialist)

Location (city, state):New York, NY

Industry:Residential Property Management

Pay:$18 - $20.00/hour

About Our Client:

Addison Group is partnering with a well-established, community-focused residential property management company in New York City. Known for their commitment to delivering exceptional resident experiences, our client values integrity, service excellence, and a people-first culture.

Job Description:

The Residential Concierge is a frontline representative of the property, responsible for supporting residents with day-to-day needs, resolving concerns, and ensuring a positive living environment. This role is ideal for someone who enjoys engaging with people, thrives in fast-paced environments, and has a passion for hospitality and problem-solving.

Key Responsibilities:

• Greet residents and guests with professionalism and warmth
• Assist new residents with move-in processes and orientation
• Communicate building policies, amenity details, and general resident information
• Handle inquiries and resolve issues through phone, email, and in-person interactions
• Use property management software and internal tools to track and resolve requests
• Coordinate with internal teams to ensure a seamless resident experience
• Maintain a tidy and welcoming lobby/front desk area
• Listen empathetically and provide helpful, solution-based responses to resident concerns

Qualifications:

• 1+ year of experience in customer service, hospitality, or residential services
• Strong verbal and written communication skills
• Proficient in Microsoft Office; experience with CRM or property systems a plus
• Ability to multitask and stay organized in a busy environment
• Friendly, helpful attitude and a commitment to professionalism
• Flexible and team-oriented mindset

Additional Details:

• Full-time, onsite role in New York, NY
• Contract-to-hire opportunity with potential for permanent placement
• Monday–Friday schedule, with some weekend flexibility preferred

Perks:

• Opportunity to work with a respected NYC-based residential management company
• Exposure to property operations and resident engagement best practices
• Supportive team culture and growth-oriented environment
• Addison Group benefits while on contract: medical, dental, vision, and 401(k) eligibility

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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