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Patient Concierge Support Representative

Care Continuity

United States

Remote

USD 10,000 - 60,000

Full time

2 days ago

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Job summary

Care Continuity is seeking a full-time remote Patient Concierge Support Representative to assist patients with scheduling and follow-up care. The ideal candidate should have strong customer service skills, be self-motivated, and able to work in a team-focused environment. Benefits include insurance stipends, PTO, and holiday pay.

Benefits

Insurance benefits stipend

Paid time off (PTO)

Holiday pay

Qualifications

Minimum 18 years old with HS diploma or equivalent.
Preferred at least 1 year of college completed.
Exceptional customer service skills.

Responsibilities

Calling patients for scheduling assistance.
Documenting needs for scheduling.
Contacting patients to remind and confirm appointment statuses.

Skills

Customer service skills

Communication skills

Organizational skills

Proactive

Dependable

Self-motivated

Multi-tasking

Education

High School diploma or equivalent

Some college, preferably 1 year completed

Care Continuity is looking to hire a full-time remote work from home Patient Concierge Support Representative to work Monday - Friday daytime hours. Full-time employees are eligible for excellent benefits, including insurance benefits stipend, paid time off (PTO), and holiday pay. If this sounds like the right customer service opportunity in healthcare for you, apply today!

The Patient Concierge Support Representative will work in our support center or remotely scheduling appointments, assisting with insurance approval and providing appropriate follow-up care for patients discharged from affiliated hospitals. Our ideal candidate will enjoy working in a team focused environment where the ultimate goal is caring for patients.

Seeking candidates who have excellent customer service skills, self-motivated, proactive, dependable, organized and are able to multi-task.

Essential Duties And Responsibilities

Calling patients discharged during non-business hours to offer scheduling assistance
Calling physician offices to schedule follow-up appointments
Documenting needs for scheduling
Contacting patients to remind and confirm appointment statuses
Supporting other facilities in offering scheduling assistance as required

Preferred Qualifications

Minimum 18 years old with HS diploma or equivalent
Preferred at least 1 year of college completed
Exceptional customer service skills
Good communication skills

Salary: $16 - $19 per hour

Job Posted by ApplicantPro

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitals and Health Care

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