Freelance_Clean Beauty Concierge

Westman Atelier, LLC; New York (NY); Remote; USD 50,000 - 70,000; Full time

Job summary

Westman Atelier is looking for a Clean Beauty Concierge to act as a virtual brand ambassador. The role involves delivering exceptional client care, product guidance, and conducting personalized consultations, requiring strong communication skills and experience in the beauty industry.

Qualifications

• 2-3+ years of experience in beauty or luxury services.
• Experience as a makeup artist with strong customer engagement skills.
• Proficient in self-application for demonstration.

Responsibilities

• Conduct personalized video consultations for clients.
• Provide exceptional, high-touch service reflecting brand standards.
• Offer expert guidance on product recommendations.

Skills

Client Engagement

Communication

Attention to Detail

Tools

Google Workspace

Zoom Meetings

Job description

About Westman Atelier

A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone. A mother, makeup artist, and champion of holistic living, Gucci believes passionately that ‘luxury’, ‘efficacy’ and ‘clean’ can be synonymous with exceptional makeup.

• A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity
• Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science

About Our Founder

Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar. Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted “second-skin approach” to makeup, resulting in naturally beautiful, radiantly amplified skin.

Position Summary

Westman Atelier is seeking a Clean Beauty Concierge representative who will serve as a virtual brand ambassador and the face of Westman Atelier’s client experience. This role is responsible for delivering an exceptional and bespoke level of care, supporting our digital services. With a deep knowledge of our high-performance, skin-loving formulations, the Clean Beauty Concierge team is dedicated to building client loyalty through meaningful interactions and expert product guidance.

Responsibilities:

• Conduct one-on-one video consultations tailored to each client’s unique needs, skin type, and lifestyle.
• Deliver exceptional, high-touch service that reflects Westman Atelier’s brand and aesthetic standards.
• Provide expert guidance on product recommendations and shade matching by replying to inquiries via email, text, and live chat.
• Partner with the Ecommerce team in the execution of new digital services, virtual events, and support ongoing ad-hoc support.
• Act as a trusted resource for clients navigating our catalog of clean beauty products.
• Represent Westman Atelier with professionalism, warmth, and deep brand knowledge at all touchpoints.

Requirements:

• 2-3+ years of experience working directly with clients in beauty, retail, or luxury services.
• Must have experience as a makeup artist, with knowledge of product application, technique, and customer engagement.
• Must be comfortable with self-application for demonstration purposes.
• Excellent written communication and interpersonal skills with a natural ability to connect with clients.
• Strong attention to detail, self-starter, and able to thrive in a fast-paced, dynamic environment.
• Proficient in Google Workspace, Zoom Meetings, and with digital scheduling tools.

*this is a remote position*