Residential Concierge Assistant

Mandarin Oriental Hotel Group Limited; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Residential Concierge Assistant to provide exceptional service to residents in a luxurious environment. This role involves assisting with daily resident requests, maintaining a high standard of service, and ensuring a welcoming atmosphere. You will be part of a dedicated team that values communication, organization, and a deep knowledge of New York City’s attractions. Join a company that prioritizes your growth with unique learning programs, wellness benefits, and the opportunity to enjoy complimentary stays at luxury properties worldwide. If you are passionate about hospitality and ready to make a difference, this position is for you.

Benefits

Learning & Development programs

MOstay program for complimentary nights

Health benefits

Dental and vision insurance

401(K) retirement plans

Qualifications

• Strong communication skills and ability to provide 5-star service.
• Knowledge of NYC attractions and ability to assist residents.

Responsibilities

• Provide concierge services and assist with resident requests.
• Maintain records of guest activities and requests.
• Coordinate daily activities for residents.

Skills

Excellent communication skills

Multi-tasking

Teamwork

Time-management skills

Knowledge of NYC attractions

Education

High School Diploma

Tools

GoConcierge

BuildingLink

Job description

Residential Concierge Assistant

Mandarin Oriental New York is looking for a Residential Concierge Assistant to join our Residential team.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About the job

Based at the Mandarin Oriental New York within the Residential Department in New York City, the Residential Concierge Assistant is responsible for providing 5-star services to all guests/residents and colleagues and assisting the Concierge on duty. The Residential Concierge Assistant reports to the Director of Residence.

As Residential Concierge Assistant, you will be responsible for the following duties:

• At the direction of the management and the Residential Concierge, apply responsibilities toward the general maintenance and upkeep of owner’s homes and values.
• Coordinate and organize the daily activities and requests of all residents.
• Offer a warm, sincere and personalized welcome to all residents.
• Create special conversations with residents which identify personal preferences in order to record in each guest’s profile history.
• Have an in depth knowledge of directions, travel time, cost and various forms of transportation.
• Maintain a constantly updated database with extensive information about city highlights.
• Demonstrate first hand knowledge of the recommendations with thorough research.
• Be proactive and anticipate the complete requirements to make the experience a success.
• Assist the Residential Concierge in the responsibilities away from the desk, including the pick-up and delivery of luggage, groceries, linens, packages, dry-cleaning, messages, tickets, and other items.
• Maintain and constantly update the record of the above activities in conjunction with the Residential Concierge.
• Inquire as to the success or enjoyment of the recommendations made.
• Maintain a consistent and sufficient level of brochures, maps and handouts.
• Maintain a daily record (via software) of all guest requests, reservations and confirmations for guests.
• Be knowledgeable of all in-house and arriving guests.
• Be aware of all daily events in the hotel.
• Assist Concierge on duty with any resident request.
• Arrange tickets for theatre, sporting events and local attractions.
• Make and confirm dining reservations.
• Handling and organizing resident keys and our KeyTrak System.
• Develop working knowledge of our 2 web-based systems – GoConcierge and BuildingLink, and keep management apprised of any issues regarding these.
• Maintain vigilance and awareness of the Desk security monitors when possible.
• Arrange for package delivery and pickup for residents.
• Record and provide follow-up procedures for residential work orders.
• Communicate all important details to management and colleagues.
• Maintain detailed records of all incoming and outgoing deliveries and packages.
• Maintain a clean, neat and organized desk.
• Facilitate the handling of resident Fax documents and other administrative requests.
• Maintain the presentation standards of a 5 Star Lobby - including light vacuuming and dusting.
• Respond to all resident needs and requests – including making deliveries, pickups and drop-offs.
• Other activities as deemed appropriate by Residential Management.

As Residential Concierge Assistant, we expect from you:

• Able to communicate written and spoken English.
• Excellent overall communication skills.
• Able to multi-task.
• Able to work well in a team environment.
• Able to stand for extended periods of time, up to 8 hours.
• Must be able to stand, bend, lift, carry, push, pull, grasp and reach items of various sizes, shapes and weights.
• Must be professional and possess excellent presentation, communication, organization and effective time-management skills.
• Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows and attractions in New York City.
• Must be able to lift and carry up to 100 lbs. for short distances, usually luggage or groceries, and manage a fully loaded bell-cart.
• Must be mobile and able to make deliveries, assist residents and colleagues, and assist the operation wherever necessary.
• Flexible schedules and hours. Willingness to work on weekends & holidays is required.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programs for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay program offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programs are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Pay and Benefits:

• Pay $29.85 to $33.87 hourly - commensurate with experience.
• A competitive benefits package, including health, dental and vision, 401(K), etc.

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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