Security Concierge

The School of The New York Times; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

The School of The New York Times seeks a Security Concierge to ensure a secure, welcoming environment at its headquarters. The ideal candidate will provide exceptional customer service, handle visitor verification, and support staff during events, while upholding the values of journalistic independence.

Qualifications

• 3+ years customer service experience.
• Experience with visitor management systems.
• Previous experience in a corporate or hospitality setting preferred.

Responsibilities

• Verify identities of visitors using visitor management systems.
• Provide directions and assistance to visitors.
• Support New York Times staff during events.

Skills

Customer service

Attention to detail

Calmness under pressure

Tools

Visitor management systems

Job description

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The mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

About The Role

The New York Times Corporate Security Department is looking for a dedicated and professional Security Concierge to provide exceptional service and ensure a secure, welcoming environment for visitors to our headquarters. If you excel in customer service and enjoy maintaining high standards of security, this role is an opportunity to work with us, in one of the world’s leading media organizations. With strong attention to detail, and an ability to remain calm and professional in a fast paced environment, you'll work at The New York Times headquarters and report directly to the Security Site Assistant Manager.

Responsibilities

• Verify the identity of visitors using the visitor management system (VMS) by:
• Examine IDs to confirm these against the pre-registration list.
• Printing and issuing visitor badges.
• Manually enter visitor details into the VMS.
• Provide clear directions and assistance to visitors, ensuring they reach their destination within the building.

• Support New York Times staff during events, including managing visitor check-ins for the NYT Conference Center and other venues.
• Answer and direct calls received at the lobby desk.
• Collaborate with security staff on related tasks and provide additional assistance.
• Contribute to the safety and efficiency of lobby operations by maintaining and following established professional procedures.
• Demonstrates support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.
  
  

Basic Qualifications

• 3+ years customer service experience.
• 3+ years of experience with visitor management systems and other digital tools.
  
  

Preferred Qualifications

• Previous experience in a similar role at a corporate or hospitality setting.
• Familiarity with security operations or protocols.
  
  

This position is represented by NewsGuild of New York.

REQ-017664

The hourly rate of base pay for this role is:

$37.16 - $37.16 USD

The New York Times Company is committed to being the world’s best source of independent, reliable and quality journalism. To do so, we embrace a diverse workforce that has a broad range of backgrounds and experiences across our ranks, at all levels of the organization. We encourage people from all backgrounds to apply.

We are an Equal Opportunity Employer and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The U.S. Equal Employment Opportunity Commission (EEOC)’s Know Your Rights Poster is available here.

The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [e-mail]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

The Company will further consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.

For information about The New York Times' privacy practices for job applicants click here.

Please beware of fraudulent job postings. Scammers may post fraudulent job opportunities, and they may even make fraudulent employment offers. This is done by bad actors to collect personal information and money from victims. All legitimate job opportunities from The New York Times will be accessible through The New York Times careers site. The New York Times will not ask job applicants for financial information or for payment, and will not refer you to a third party to do so. You should never send money to anyone who suggests they can provide employment with The New York Times.

If you see a fake or fraudulent job posting, or if you suspect you have received a fraudulent offer, you can report it to The New York Times at [e-mail]. You can also file a report with the Federal Trade Commission or your state attorney general.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Higher Education

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