Certification Specialist

CRM Residential; Coatesville (Chester County); On-site; USD 36,000 - 48,000; Full time

Job summary

CRM Residential is seeking a Certification Specialist to support community leasing operations, maintain resident files, and ensure compliance with HUD and tax credit regulations. You will process applications, determine eligibility, and manage daily office tasks to support occupancy goals.

The role requires strong people skills, multi-tasking, and proficiency in MS Office. A high school diploma is required, with experience in certification highly valued.

Qualifications

• High School diploma or equivalent required.
• Previous certification experience preferred.
• Proficiency in MS Office (Excel and PowerPoint in particular).

Responsibilities

• Resident selection and orientation.
• Assist leasing of vacant apartments to maintain high occupancy.
• Timely recertifications of residents per HUD regulations and Low Income Housing Tax Credit program.
• Maintain waiting list book and update in the computer per HUD regulations.
• Assist with development of goals and objectives for the property.
• Maintain resident files per policy in CRM’s Occupancy Manual; assist with file reviews.
• Process daily resident requests and write up corrective work orders as directed by the Maintenance Plus program.
• Open office at prescribed time; handle daily work orders, applications, eligibility, billing notices, and guest reception.

Skills

People skills

MS Office proficiency

Education

High School diploma or equivalent

Tools

MS Excel

MS PowerPoint

Job description

CERTIFICATION SPECIALIST

JOB DESCRIPTION

Reports to: Community Manager

FLSA Status: Non-Exempt. Position is eligible for overtime.

The Certification Specialist will receive general supervision, direction and guidance from the Community Manager.

CRM Residential requires a background and drug screening as a condition of employment.

Qualifications:

1. Education: High School diploma or equivalent education required.
2. Experience: Previous certification experience. Experience level may vary due to the special needs of the property.
3. Skills: The position requires the ability to deal well with people and get them to feel comfortable quickly. Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

Attendance: Due to the property staffing limitations, it is extremely critical that the individual be able to work their scheduled hours plus any other hours necessary to complete the job.

Physical Requirements:

1. Stand and walk or sit alternatively depending on specific needs of the day.
2. Constant need to bend/stoop/squat, climb stairs, push or pull, reach above shoulder, filing, open/close doors/drawers, grasping/turning, writing/typing
3. Frequent lifting/carrying (paperwork, deliveries, files, miscellaneous) less than 20 lbs.

In addition, the position requires the following:

• Professional image
• Be able to multi-task
• Excellent communication skills and upbeat attitude
• Strong customer service orientation
• Good organizational and time management skills
• Strong administrative ability

The Certification Specialist will comply with established policies and authorized approval. Certification Specialist responsibilities include, but are not limited to the following:

1. Resident selection and orientation. In accordance with the Resident Selection Plan.
2. The assistance of leasing of vacant apartments in an expeditious manner per company policy striving for 100% occupancy.
3. The timely recertification and interim recertifications of residents in accordance with HUD regulation and Low Income Housing Tax Credit Program.
4. Maintaining the waiting list book and keeping it up to date in the computer following HUD regulations.
5. Assist with the development of goals and objectives for the property.
6. Resident Files
   • Maintain resident files according to policy outlined in CRM’s Occupancy Manual
   • Assist Property Manager in preparation of various file reviews such as:
   • Management Review
   • Mortgagee Inspection
7. Accept daily resident requests and write up corrective work orders as directed by the Maintenance Plus program.
8. Daily management of office duties
   • Open office at prescribed time
   • Immediately handles daily work orders that come in
   • Take applications for prospective residents
   • Compute applications for eligibility, with supporting documents
   • Send out billing notices
   • Greet in-coming guests, respond to amil and handle all incoming telephone calls
9. Additional Skills and Responsibilities
   • Have strong time-management skills
   • Strong communication skills
   • Maintain a professional demeanor
   • Attend required training
10. In absence of the Community Manager, enforcement of the lease and the rules and regulations.
11. Attend training courses as required by CRM Residential.
12. Completion of all required reports as directed by various departments of CRM Residential.
13. Required to observe all federal and local Fair Housing Laws
14. Perform other related duties, as assigned.

Job Descriptions are intended to present an illustrative description of the range of duties, the scope of responsibility and the required level of knowledge, skills and abilities necessary to describe the primary functions of the job; they are not intended to reflect all duties performed by those assigned to this classification. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.