Residential Care Supervisor — Shelter Operations Lead

KrocQuincy; St. Louis (MO); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Sick and vacation days

Health, dental, vision insurance

Company-paid Life Insurance

403b retirement plan

Long term disability with buyup option

Voluntary Aflac products

Voluntary Short-term Disability

Voluntary benefits

Job summary

The Salvation Army Midland Division Family Haven Shelter in St. Louis, Missouri, is seeking a Residential Care Supervisor to ensure a safe, welcoming environment for residents of the Emergency Shelter. The role provides direct supervision of 24-hour Residential Aides and PRN staff across all shifts and covers vacancies as needed.

Full-time position, 40 hours/week with a starting salary of $58,656 annually. Duties include training, scheduling, reporting, HMIS/SIMS data entry, and maintaining a

Qualifications

• Bachelor’s degree in human service/social service field or related area plus 3 years of work-related experience is required.
• A combination of education and experience will be considered.
• Supervisory and homeless services experience strongly preferred.

Responsibilities

• Supervision of Residential Aides (RA) and PRN Staff
• Provide direct supervision of Residential Aides on all shifts
• Recruit and supervise all PRN staff
• Provide initial and ongoing training and development of RA/PRN staff
• Schedule 24-hour Residential Aide staffing and substitute for any absences when unable to arrange peer or PRN coverage
• Conduct regular staff meetings at least once per month
• Complete employee consultations and Annual Employee Evaluations
• Ensure positive relationships between residents and RA staff and the ongoing provision of quality customer service
• Daily Living for Residents
• Ensure welcoming and therapeutic environment for residents
• Oversee resident room assignments and ensure room turnover when vacancies occur
• Conduct room checks with RA staff
• Maintain regular contact with the residents for continued assessment of needs
• Ensure that house rules are being followed by residents and supported by RA staff
• Provide Interventions for troubling residential behavior and incident reports as needed
• Reporting
• Maintain resident rosters and daily bed count and distribute to appropriate internal and external sources
• Ensure all relevant data is entered into client databases, including HMIS and SIMS
• Compile and maintain statistics for completing monthly Child and Adult Care Feeding Program report
• Revise and update forms used by RA staff as needed
• Plan, schedule and record monthly fire drills.
• Attend weekly Case Managers meeting and actively participates in the meeting by providing residential insights
• Co-facilitate monthly residents meeting with Program Director as well as some evening groups with residents.
• Conduct tours of facility as needed
• Maintain confidentiality and comply with Safe from Harm guidelines.
• Maintain positive work atmosphere by acting and communicating in a manner that fosters good relationships with clients, co-workers, and supervisors.

Skills

Supervisory experience

Homeless services

Interpersonal skills

Team player

Communication skills

Computer literacy

Education

Bachelor's degree in human services

Tools

MS Word

Excel

Email

Job description

The Salvation Army Midland Division Family Haven Shelter in St. Louis, Missouri, is seeking a Residential Care Supervisor to ensure a safe, welcoming environment for residents of the Emergency Shelter. The role provides direct supervision of 24-hour Residential Aides and PRN staff across all shifts and covers vacancies as needed.

Full-time position, 40 hours/week with a starting salary of $58,656 annually. Duties include training, scheduling, reporting, HMIS/SIMS data entry, and maintaining a