General Manager

Jobtailor; Surprise (AZ); On-site; USD 75,000 - 110,000; Full time

Job summary

Jobtailor is seeking an experienced Community Association Manager for a high-rise property in Surprise, AZ. This role oversees operations, budgets, vendor management, and staff leadership, ensuring compliance with Arizona laws and association documents.

The ideal candidate will bring CMCA credentials or equivalent, 3+ years in similar roles, and strong communication skills to coordinate with boards, residents, and vendors. A strategic, service-focused approach is essential.

Qualifications

• Bachelor's degree or equivalent experience in community management or related field.
• Minimum 3 years of experience as a Community Association Manager in a high-rise or multi-building setting.
• CMCA certification or higher management designation preferred.
• Experience managing, coaching, and developing a team within a community.
• Strong leadership and communication with Boards, residents, and vendors; proficient MS Office skills.

Responsibilities

• Serve as the primary day-to-day management contact for the high-rise community.
• Manage operations per governing documents, contracts, policies, and Arizona laws.
• Communicate with the Board, committees, residents, vendors, and internal teams.
• Lead, coach, schedule, and support staff.
• Oversee common areas, resident services, access procedures, vendor work, and life/safety readiness.
• Respond to emergencies with calm judgment, prompt action, and proper escalation.
• Assess issues, evaluate options, and inform the Board and leadership of recommendations.
• Support budgets, monthly financial review, reporting, and coordination with accounting.
• Use Excel and Microsoft Office to track budgets, projects, work orders, and Board materials.
• Coordinate vendor performance, contracts, maintenance schedules, and service requests.
• Attend and conduct Board, committee, vendor, resident, and internal meetings (in person or virtual).
• Complete administrative duties and stay current with industry best practices and Arizona requirements.

Skills

Budget Management

Financial Reporting

Facilities Maintenance

Project Coordination

Emergency Response

Administrative Duties

Organizational Skills

Multitasking

Clear Communication

Team Leadership

Education

Bachelor's Degree

CMCA Certification

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

• Serve as the primary day-to-day management contact for the high-rise community


• Manage operations according to governing documents, management agreement, Board policies, contracts, and applicable Arizona laws


• Communicate with the Board, committees, residents, vendors, and internal teams


• Lead, coach, schedule, and support staff


• Oversee common areas, resident services, access procedures, vendor work, maintenance coordination, building systems, and life/safety readiness


• Respond to emergencies and urgent matters with calm judgment, clear direction, prompt action, and appropriate escalation


• Assess issues, evaluate options, recommend practical solutions, and keep the Board and leadership informed


• Support budgets, payments, monthly financial review, reporting, and follow-up with accounting and leadership


• Use Excel and Microsoft Office tools to track budgets, projects, work orders, vendor follow-up, resident communication, and Board materials


• Coordinate vendor performance, contract compliance, maintenance schedules, service requests, and project follow-up


• Attend and conduct Board, committee, vendor, resident, and internal meetings in person or virtually as needed


• Complete administrative duties and stay current with industry best practices and Arizona requirements

Requirements

• Bachelor's degree or equivalent experience


• Minimum of 3 years of experience as a Community Association Manager


• CMCA certification or higher management designation preferred


• High-rise condominium or community management experience preferred


• Experience managing, coaching, and developing a team


• Strong leadership skills that build teamwork, accountability, camaraderie, and service excellence


• Clear, timely communication with Boards, residents, vendors, and internal teams


• Strong administrative, organizational, and computer skills


• Proficiency with Microsoft Office, especially Excel, Word, Outlook, and Teams


• Experience with building operations, facilities maintenance, vendor management, and common-area service standards


• Ability to multitask, prioritize, and provide clear direction during emergencies or urgent issues


• Critical thinking and problem-solving skills with a practical, solution-oriented approach


• Willingness to learn, adapt, and stay current with best practices and applicable Arizona community association requirements

Core Competencies

Demonstrates expertise in community association management, including operations oversight, vendor management, and financial reporting. Proficient in utilizing Microsoft Office tools for effective communication and project tracking while ensuring compliance with Arizona laws and best practices.

Highest-signal resume keywords

• Community Association Management


• CMCA Certification


• Building Operations Management


• Vendor Management


• Leadership and Team Development

ATS Optimization Keywords

Hard Skills

• Budget Management


• Financial Reporting


• Facilities Maintenance


• Project Coordination


• Critical Thinking


• Problem-Solving


• Emergency Response


• Administrative Duties


• Organizational Skills


• Multitasking

Soft Skills

• Clear Communication


• Teamwork


• Accountability


• Service Excellence


• Adaptability

Certifications & Qualifications

• Bachelor's Degree


• CMCA Certification

Industry Keywords

• High-Rise Community Management


• Arizona Laws


• Common-Area Service Standards


• Vendor Performance


• Board Communication

Tools & Technologies

• Microsoft Excel


• Microsoft Word


• Microsoft Outlook


• Microsoft Teams