Residential Assistant — Safe Housing & Resident Support

CALVARY WOMENS SERVICES INC; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Job summary

CALVARY WOMEN’S SERVICES INC in Washington, DC is seeking a Residential Assistant to support the operations of our housing program. You will ensure a safe environment, manage shifts, direct volunteers, and assist residents with daily needs and emergencies.

The role requires a high school diploma or GED and strong communication, organizational, and teamwork skills. This is a full-time position involving day/evening/overnight coverage and frontline duties.

Qualifications

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
• Functional knowledge of Microsoft Office, knowledge of networking concepts would be a plus
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems
• Ability to prioritize tasks with strong organizational skills
• Proficient written and verbal communication skills
• Good problem solving skills
• Must be able to read and write English
• Ability to work in a team oriented environment

Responsibilities

• Manage the facility operations and housing program during scheduled shifts.
• Direct the work of Volunteer on duty, providing guidance and ensuring accountability; review daily work checklists to ensure all tasks have been completed
• Follow security measures to ensure accurate resident check in, check out, so staff is aware of who is in the building
• Provide front desk reception and answer incoming calls and handle inquiries occurring during scheduled shift and, as needed, directs calls to appropriate staff for follow-up.
• Communicate and implement heat advisory and hypothermia policies and procedures
• Ensure all residential activities are documented in a timely and thorough manner and ensure that client confidentiality is protected
• Enforce house rules and procedures; accurately reporting violations and writing disciplinary notices and incident reports as needed
• Respond appropriately to emergencies including contacting appropriate staff, law enforcement or fire and medical personnel, as necessary and in a timely manner.
• Assist in training new residential assistants.
• Provide daily updates to staff and residents as needed
• Maintain a clean and safe work area and assist with administrative tasks

Skills

Cross-cultural communication

MS Office

Emergency response

Team collaboration

Education

High School Diploma or GED

Job description

CALVARY WOMEN’S SERVICES INC in Washington, DC is seeking a Residential Assistant to support the operations of our housing program. You will ensure a safe environment, manage shifts, direct volunteers, and assist residents with daily needs and emergencies.

The role requires a high school diploma or GED and strong communication, organizational, and teamwork skills. This is a full-time position involving day/evening/overnight coverage and frontline duties.