Residential Assistant

CALVARY WOMENS SERVICES INC; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Job summary

CALVARY WOMEN’S SERVICES INC in Washington, DC is seeking a Residential Assistant to support the operations of our housing program. You will ensure a safe environment, manage shifts, direct volunteers, and assist residents with daily needs and emergencies.

The role requires a high school diploma or GED and strong communication, organizational, and teamwork skills. This is a full-time position involving day/evening/overnight coverage and frontline duties.

Qualifications

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
• Functional knowledge of Microsoft Office, knowledge of networking concepts would be a plus
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems
• Ability to prioritize tasks with strong organizational skills
• Proficient written and verbal communication skills
• Good problem solving skills
• Must be able to read and write English
• Ability to work in a team oriented environment

Responsibilities

• Manage the facility operations and housing program during scheduled shifts.
• Direct the work of Volunteer on duty, providing guidance and ensuring accountability; review daily work checklists to ensure all tasks have been completed
• Follow security measures to ensure accurate resident check in, check out, so staff is aware of who is in the building
• Provide front desk reception and answer incoming calls and handle inquiries occurring during scheduled shift and, as needed, directs calls to appropriate staff for follow-up.
• Communicate and implement heat advisory and hypothermia policies and procedures
• Ensure all residential activities are documented in a timely and thorough manner and ensure that client confidentiality is protected
• Enforce house rules and procedures; accurately reporting violations and writing disciplinary notices and incident reports as needed
• Respond appropriately to emergencies including contacting appropriate staff, law enforcement or fire and medical personnel, as necessary and in a timely manner.
• Assist in training new residential assistants.
• Provide daily updates to staff and residents as needed
• Maintain a clean and safe work area and assist with administrative tasks

Skills

Cross-cultural communication

MS Office

Emergency response

Team collaboration

Education

High School Diploma or GED

Job description

Description

CALVARY WOMEN’S SERVICES MISSION:

Calvary Women’s Services offers housing, health, education, and employment programs that empower homeless women in Washington, DC, to transform their lives.

JOB SUMMARY:

The Residential Assistant is an essential member of the operations team. Under the direction of the Program Manager and Assistant Program Manager, the Residential Assistant ensures a safe, respectful environment for women living in Calvary’s housing programs. The Residential Assistant provides program and operational support during assigned day, evening, or overnight shift. The Residential Assistant oversees the comings and goings of residents and staff, directs telephone calls & visitors to the appropriate persons, ensures the safety of residents, and assists residents on an ongoing basis.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operations

• Manage the facility operations and housing program during scheduled shifts
• Direct the work of Volunteer on duty, providing guidance and ensuring accountability; review daily work checklists to ensure all tasks have been completed
• Follow security measures to ensure accurate resident check in, check out, so staff is aware of who is in the building
• Provide front desk reception and answer incoming calls and handle inquiries occurring during scheduled shift and, as needed, directs calls to appropriate staff for follow-up.
• Communicate and implement heat advisory and hypothermia policies and procedures
• Ensure all residential activities are documented in a timely and thorough manner and ensure that client confidentiality is protected
• Enforce house rules and procedures; accurately reporting violations and writing disciplinary notices and incident reports as needed
• Respond appropriately to emergencies including contacting appropriate staff, law enforcement or fire and medical personnel, as necessary and in a timely manner.
• Assist in training new residential assistants.

Resident Management and Assistance

• Manage and communicate daily residential program schedule, including making announcements of scheduled activities
• Follow medications protocol to ensure residents have access to their medication in a timely manner
• Provide guidance, assistance and support to the residents as needed
• Perform regular walk-throughs of program space throughout scheduled shift
• Oversee the completion of any chores during scheduled shift
• Perform bed checks and the enforcement of storage policies and log details
• Serve pre-made meal in the absence of the Chef or meal volunteers
• Manage resident crisis situations as needed

Volunteer Program

• Ensure that volunteers feel welcome and have the resources and support they need to complete their volunteer tasks
• Communicate clearly with volunteers, particularly the meal and overnight volunteers, to ensure a successful experience on-site
• Coordinate with Sr. Manager of Community Engagement to orient and train new volunteers in program procedures as needed

Administrative and Facility Management

• Conduct routine inspection of the entire facility and patio area to ensure the health, welfare and safety of residents and staff
• Prepare daily updates to logbooks and program documents, including attendance sheets, staff logbook and volunteer logbook
• Manage incoming mail for current residents and those who have exited the program, ensuring secure storage and distribution
• Maintain a clean and safe work area to include daily organization and cleaning of desktops, floor spaces, and other surfaces
• Troubleshoot and document basic facilities issues

OTHER DUTIES AND RESPONSIBILITIES:

• Participate in staff meetings and other activities contributing to the effective, efficient operation of Calvary Women’s Services, as requested participate in required trainings
• Provide clear and consistent communications to residents and staff as needed
• Work cooperatively with other Calvary staff to promote a successful teamwork environment
• Respect professional and personal boundaries when working with residents
• Assist with administrative and cleaning tasks as needed
• Assist with deliveries as needed putting away supply etc.
• Be available to work other shifts as needed
• Other duties as assigned

Shift openings: 3pm-11pm, every other weekend

Site: Calvary Transitional, Marion Barry Avenue

DC residents are strongly encouraged to apply!

Requirements

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations
• Functional knowledge of Microsoft Office, knowledge of networking concepts would be a plus
• Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems
• Ability to prioritize tasks with strong organizational skills
• Proficient written and verbal communication skills
• Good problem solving skills
• Must be able to read and write English
• Ability to work in a team oriented environment

EDUCATION AND EXPERIENCE:

• High School Diploma or GED
• Prior experience in transitional housing, and working with victims of domestic violence, preferred

WORK ENVIRONMENT REQUIREMENTS:

• Reliable transportation to and from work is required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, or walk for an extended period of time