Resident Technology Support Specialist for Seniors

Parasol Alliance; Annapolis (MD); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Work from home as part of company-tele

Responsible time off

Bonus opportunities

Résumé du poste

Parasol Alliance is seeking a friendly Resident Technology Support Analyst to assist residents in our client communities in the Annapolis, MD area. This full-time role runs Monday to Friday, 9:00 am–3:30 pm, delivering personalized in-home visits and group tech classes.

You will handle intake, schedule onsite visits, support hardware/software, and create/conduct group sessions while maintaining clear ticket documentation and responsive communication with residents and staff.

Qualifications

• Must be upbeat, outgoing and have a cheerful disposition.
• Experience working or volunteering in a senior living setting a plus.
• Ability to build and maintain relationships with residents, their families and the community staff.
• Value customer service—excellent communication skills and the ability to teach seniors how to use technology devices in a group setting or on an individual basis.
• Basic technical troubleshooting and problem solving on multiple types of devices including computers, laptops, phones, tablets and smartphones.
• The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed.
• Management experience is a plus.
• Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations)

Responsabilités

• Intake of resident support requests
• Schedule onsite appointments for technical support
• Onsite support of resident hardware and software
• Create and lead group classes on different consumer technology
• Phone and email support for initial incoming tickets
• Ticket resolution as per the client service level agreement
• Detailed documentation within service tickets on issue steps and resolution
• Excellent customer service on the phone, via email and in person

Connaissances

Customer service

Teaching seniors

Communication

Technical support

Relationship building

Multi-tasking

Outils

Ticketing system

Remote support tools

Description du poste

Parasol Alliance is seeking a friendly Resident Technology Support Analyst to assist residents in our client communities in the Annapolis, MD area. This full-time role runs Monday to Friday, 9:00 am–3:30 pm, delivering personalized in-home visits and group tech classes.

You will handle intake, schedule onsite visits, support hardware/software, and create/conduct group sessions while maintaining clear ticket documentation and responsive communication with residents and staff.