Resident Support Concierge (Front Desk)

Episcopal Community Services (ECS); South San Francisco (CA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Episcopal Community Services (ECS) in South San Francisco is seeking a Resident Support Specialist to serve as the welcoming front desk presence in our permanent supportive housing community. You will greet residents and visitors, answer questions, document incidents, and help maintain a safe, respectful, and inclusive environment.

This in-person role supports urgent and routine resident needs daily. The RSS will coordinate with property management and the Support Services Manager, perform light

Qualifications

• High school diploma or GED required.
• Experience in hospitality, customer service, or community services preferred.
• Strong communication and interpersonal skills with diverse individuals.
• Ability to stay calm in emergencies and high-stress situations.
• Commitment to confidentiality and resident dignity.
• Basic computer skills (email, data entry, incident reporting).

Responsibilities

• Welcome residents and visitors, answer questions, and provide housing/service information.
• Operate front desk with professionalism, including calls, screening, and logs.
• Monitor common areas to support safety and conduct property walks.
• Maintain confidential property logs, incident reports, and records.
• Respond promptly to emergencies and seek appropriate support when needed.
• Document concerns related to guidelines or leases and support issue resolution.
• Assist residents with work orders, incident reports, or grievances.
• Keep front desk and lobby clean; perform light janitorial duties as needed.
• Provide light admin support to the Support Services Manager and teams.
• Treat everyone with compassion, respect, and courtesy.
• Participate in staff meetings, trainings, and related activities.
• Other duties as assigned.

Skills

Customer service

Communication skills

Calm under pressure

Education

High school diploma or GED

Job description

Episcopal Community Services (ECS) in South San Francisco is seeking a Resident Support Specialist to serve as the welcoming front desk presence in our permanent supportive housing community. You will greet residents and visitors, answer questions, document incidents, and help maintain a safe, respectful, and inclusive environment.

This in-person role supports urgent and routine resident needs daily. The RSS will coordinate with property management and the Support Services Manager, perform light