Resident Specialist-Brookside

Edgewood Properties, Inc.; Somerville (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

401(k) with company match

On-site fitness gym

Discounts on housing and home appliances

Job summary

Edgewood Properties, Inc. is seeking a Full-Time Resident Specialist in Somerville, NJ. This role involves overseeing resident communications, coordinating maintenance requests, handling lease renewals, and engaging the community through events and social media. The ideal candidate will possess strong organizational and communication skills, with experience in property management preferred. Benefits include competitive compensation, medical, dental, vision benefits, as well as a 401(k) with company match and discounts on housing.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask and manage time effectively.
• Experience in property management or customer service is preferred.
• Familiarity with social media platforms.
• Basic understanding of maintenance coordination and lease management.
• Basic MS Office knowledge.

Responsibilities

• Serve as a liaison between leasing office, maintenance team, and residents.
• Manage resident feedback and service requests.
• Coordinate lease renewals and ensure compliance with renters insurance.
• Plan community events and engage residents through social media.

Skills

Strong communication skills

Organizational skills

Ability to multitask

Customer service experience

Familiarity with social media

Basic understanding of maintenance coordination

Basic MS Office knowledge

Job description

Overview

Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company. With corporate headquarters in New Jersey, the company is on a course of growth leading to activities across the nation. Given ongoing construction and development plans, our current apartment portfolio of 6,000 plus units is expected to double in the next couple of years and rise to over 12,000 units in the next five years. With our rapid portfolio growth, coupled with ownership’s desire to develop and hold rather than sell, the timing is ideal for qualified candidates to join our team.

Position Overview

The Full‑Time Resident Specialist is responsible for serving as a crucial liaison between the leasing office, maintenance team, and residents at Brookside Gardens, Somerville, NJ. The role involves managing resident feedback, coordinating service requests, and maintaining strong communication with the maintenance team to guarantee timely repairs and unit turns. The Resident Specialist oversees renters insurance compliance, handles lease renewals, and organizes the property for move‑ins and move‑outs. Additionally, the role assists with community event planning and budgeting, manages the clubhouse and amenities, and engages residents through LOFT and social media platforms.

Responsibilities

Resident Profile Management

• Interact with residents daily and record status of resident household in RealPage to “Know Thy Resident”.
• Monitor and respond to resident feedback via J Turner, focusing on addressing work order surveys.
• Directly respond to all internal satisfaction surveys and follow up with residents to resolve issues.

Service Request Coordination

• Print and review daily service requests and assign time frames in collaboration with the maintenance team.
• Ensure service requests have documented Permission to Enter (PTE).

Maintenance Team Communication

• Maintain ongoing communication with the maintenance team throughout the day to monitor progress on tasks and appointments. Follow up with residents to keep them aware of when services may occur if emergencies arise.

Lease Renewals

• Regularly review the renewal report and contact residents with upcoming lease expirations.
• Process and finalize lease renewals with all necessary documentation.
• Document and understand why residents are leaving and what may be done to prevent them from submitting notices and staying as residents.
• Help set expectations for the resident's move‑out process, including fees and MTM charges, PMOIs, Move‑Out inspections, and final day operations.

Renters Insurance Compliance

• Review and ensure all residents have current renters’ insurance per community policies.
• Communicate with residents who are no longer in compliance or in a pending period to ensure there is no gap in service.
• Communicate with the community manager on‑site to charge non‑compliance fees to residents.

Move‑in/Move‑out Coordination

• Participate in the walk/turn process to assess unit readiness for new or departing residents.
• Assist to schedule unit turns and organize the property for efficient move‑ins and move‑outs.

Planning & Budgeting

• Assist with the planning and budgeting of community events in collaboration with the Community Manager and Concierge team.

Community Calendar & Communication

• Maintain an updated community calendar, ensuring key events like move‑ins/outs and inspections are scheduled.
• Engage with residents through ActiveBuilding and create meaningful interactions by celebrating personal milestones.

Clubhouse & Amenity Management

• Ensure the clubhouse and amenities are well‑maintained, stocked, and regularly cleaned.
• Coordinate the replenishment of refreshments and supplies.

Social Media Management

• Regularly update the community's social media platforms with high-quality content showcasing the community lifestyle and promoting available units.

Office Supply Management

• Track and order office supplies within the assigned budget to ensure the office remains stocked and functional.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask and manage time effectively.
• Experience in property management or customer service is preferred.
• Familiarity with social media platforms.
• Basic understanding of maintenance coordination and lease management.
• Basic MS Office knowledge.

Key Performance Metrics (Balanced Scorecard)

• Satisfactory Property Renewal Rate.
• 100% update of Resident Profile (KTR) on a monthly basis.
• Achievement of Resident Event Budget.

Benefits and Compensation

In return, we offer competitive compensation, along with comprehensive benefits, including medical, dental, vision benefits, life insurance, a 401(k) with company match, and a corporate team environment with opportunity for advancement. Also includes on‑site company fitness gym, discounts on housing and home appliances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.