Resident Services Coordinator

Brookfield Properties; Cambridge (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Referral bonus program

On-site rental discount

Job summary

Brookfield Properties is seeking a customer-focused team member to coordinate general office activities for a residential community in Cambridge. You will be the first point of contact for residents, assist with inquiries, and support leasing and social programs to enhance resident satisfaction.

Ideal candidates will have 1–2 years of customer service experience, a high school diploma, and a commitment to welcoming residents while ensuring compliance with policies and procedures.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service and resident retention experience required.

Responsibilities

• First point of contact with residents and families, addressing questions or concerns.
• Prepare and log service requests, coordinate with contractors.
• Assist with leasing policies and renewals in line with corporate and Fair Housing policies.
• Maintain knowledge of local, state, and federal laws and affordable housing programs.
• Handle administrative tasks: calls, mail, scheduling, and record keeping.

Skills

Customer service

Resident interaction

Communication

Education

High school diploma / GED

Job description

Location

91 Sidney - 91 Sidney Street

Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees.
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
• Receives, logs and distributes packages to residents and obtains signature for package delivery
• Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Requirements

• This position requires a(n) High school diploma / GED
• 1 - 2 years of customer service and resident retention experience required

Compensation

Commensurate with Experience

$ 17.66 - 24.72 hourly

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

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