Resident Services Manager

Brookfield Properties; New York, Northern (NY, KY); Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

Full benefits package

Generous paid time off

401(k) with company match

Growth and advancement opportunities

Lucrative referral bonus program

On-site housing discount

Job summary

Responsibilities include coordinating with service contractors, assisting with move-ins/outs, managing social events, and keeping records up to date. The role also involves ensuring compliance with policies and laws while delivering excellent resident experiences.

Qualifications

• 1-2 years of general customer service and resident retention experience.

Responsibilities

• First point of contact with residents and families; resolve questions or refer to appropriate staff.
• Assist with move-in/move-out inspections and service requests coordination.
• Maintain leasing policies knowledge and assist with leases and renewals in line with policies.
• Ensure compliance with applicable laws and housing programs.
• Manage monthly social events and resident experience tracking; respond to inquiries per policy timelines.
• Handle general administrative tasks: calls, correspondence, scheduling, mail, files, deposits and contracts.

Skills

Customer service

Communication

Resident relations

Education

High school diploma / GED

Job description

Location Eagle + West - 1 Eagle Street Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Position Summary

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents.

Essential Job Functions

• First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. (25%)
• Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately. Assists with move in and move out inspections for residents. (10%)
• Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures. Must serve as the property liaison between residents and all property personnel not limited to the corporate department. Assists with legal property issues and prepares legal demands. (10%)
• Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks. (5%)
• Manages the monthly social events and ensuring that all are managed under the social budget. Is the social media ambassador for the property and ensures social posts are managed and posted according to policy. Manages the resident experience, Active building and Kingsley Survey system responses regularly. Responds to all inquiries within the timeline allotted per policy guidelines. (20%)
• Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed. (5%)
• Assist with all resident retention and renewals. Must provide and report weekly updates on renewals. Must meet or exceed the monthly budgeted renewal closing ratio. (20%)
• Assists with overseeing front desk and leasing employees and scheduling, training and maintains quality of customer service as well as the experience they create. (5%)

Education

High school diploma / GED required

Work Experience

1-2 Years of General Customer Service and resident retention - Required

Compensation

Commensurate with Experience $22.97 - 32.16 hourly

Great Incentives!

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

Drug free workplace #LI-DG24

We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

#BPMF The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels. Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.