Resident Services Specialist – Leasing & Customer Care

Liberty Military Housing

Quantico (VA)

On-site

USD 26,000 - 30,000

Full time

7 days ago

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Benefits offered by this job

Health & vision insurance

ESOP

401(k) match

Education reimbursement

Paid time off

Wellness programs

Bonus incentives

Career growth

Life insurance

AD&D insurance

Job summary

Liberty Military Housing in Quantico, VA seeks a Customer Service Representative to support residents at a multi-family community. You will answer phones, process service requests, assist with move-in and lease paperwork, and help ensure a high level of resident satisfaction.

This role requires strong communication, basic PC skills (Word, Excel, Payscan/Yardi), a valid driver’s license, and flexibility including weekends.

Qualifications

6 months+ experience in residential property management or customer service.
Proficient PC skills including Word, Excel, and email.
Ability to multi-task in a fast-paced environment.
Excellent communication and professional demeanor.
Valid driver's license and ability to operate a vehicle.
Flexible schedule including weekends and emergencies.

Responsibilities

Assist prospective residents with information regarding their lease, the community, and the move-in process.
Prepare lease documents for residents as part of the move-in process (pets, allotments, etc.). Ensures all lease paperwork is completed and entered into the system.
Respond to and manage resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
Support residents during the move-out process, which may include notice to vacate and resident transfers.
Manage resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.
May perform post-turn unit inspections and complete move-in inventory inspections with new residents.
Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.
Responsible for lease renewal notification and timely resident notice to renew or vacate.
Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.
Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).
Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).
May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.
Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.
Operate a company or personal vehicle to travel to various locations for work purposes.