Resident Services Specialist — Bilingual Preferred

TempExperts; Saint Petersburg (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

TempExperts is seeking a Customer Service Representative for placement with a well-established community-focused organization in St. Petersburg, FL.

This role provides front-line support to residents, applicants, and community members while assisting the office team with key administrative functions. The ideal candidate is personable, organized, detail‑oriented, and confident handling a high volume of inquiries with professionalism and care.

Qualifications

• Polished, service-oriented professional with strong interpersonal skills.
• Ability to handle high volume inquiries with professionalism.

Responsibilities

• Serve as the first point of contact for residents, applicants, and visitors by delivering professional, courteous, and responsive customer service.
• Answer and direct incoming phone calls, emails, and in-person inquiries with accuracy and professionalism.
• Assist customers with questions related to applications, eligibility requirements, program participation, documentation requirements, and general program information.
• Maintain accurate customer files and case records while supporting customers throughout the application and program participation process.
• Resolve routine customer concerns and elevate complex issues to the appropriate department or supervisor when needed.
• Maintain accurate customer files, correspondence, and service records in accordance with office procedures.
• Support the team with data entry, scheduling, and general clerical duties as needed.
• Contribute to a positive customer experience by remaining organized, dependable, and solution-oriented throughout the day.

Job description

TempExperts is seeking a Customer Service Representative for placement with a well-established community-focused organization in St. Petersburg, FL.

This role provides front-line support to residents, applicants, and community members while assisting the office team with key administrative functions. The ideal candidate is personable, organized, detail‑oriented, and confident handling a high volume of inquiries with professionalism and care.