Resident Services Rep - Payments, Inquiries & Evictions

Irvine Company; Irvine (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

The Representative, Centralized Resident Services at Irvine Company is responsible for providing administrative and customer service support to residents and on-site teams throughout the resident life cycle. You will coordinate debt recovery efforts, process payments, handle inquiries, and manage account adjustments within the platform.

Preferred candidates have a High School Diploma or GED and up to 2 years of relevant experience.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent written and oral communication and interpersonal skills.

Responsibilities

• Coordinate debt recovery efforts with current and former residents. Contact residents regarding outstanding balances, review payment options, establish and track payment plans prior to escalation to third-party collections.
• Review and process resident account payments accurately and resolve ledger discrepancies.
• Address resident inquiries via phone and email. Provide exceptional customer service in all resident interactions by promptly addressing concerns, identifying resolutions, and providing next steps.
• Complete resident account adjustments to ensure resident ledgers, renewals, and account details are recorded accurately in the appropriate operating platform.
• Manage the eviction process from initiation of eligible resident accounts through money judgment. Maintain communication with legal counsel to track eviction statuses and provide updates to the on-site teams as needed.
• Coordinate with residents to ensure compliant renter’s insurance policies.

Skills

Strong organizational skills

Attention to detail

Excellent written communication

Excellent oral communication

Interpersonal skills

Education

High School Diploma or GED

Job description

The Representative, Centralized Resident Services at Irvine Company is responsible for providing administrative and customer service support to residents and on-site teams throughout the resident life cycle. You will coordinate debt recovery efforts, process payments, handle inquiries, and manage account adjustments within the platform.

Preferred candidates have a High School Diploma or GED and up to 2 years of relevant experience.