Guest Services & Property Operations Lead

FirstService Residential; Deerfield Beach (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking an Operations staff member in Boca Raton, FL to provide outstanding service to residents and guests. You will greet and register guests, maintain logs, monitor safety, and assist in property operations under the supervision of the Operations Manager.

The role requires a high school diploma, strong customer service and communication skills, and the ability to work a full-time 32-hour schedule Thursday to Sunday 3pm-11pm.

Qualifications

• Minimum of High School diploma or equivalency required.
• FA CPR AED Certification is desirable.
• 2–3 years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• Check in with the Property Manager during Tropical Storm/Hurricane events.
• Attend mandatory staff meetings.
• Supervise moves, deliveries and check on construction status, reporting damage to the Property Manager.

Skills

Customer service

Communication

Interpersonal skills

Multilingual

IT basics

Education

High school diploma or equivalent

Tools

IT hardware/software

Job description

FirstService Residential is seeking an Operations staff member in Boca Raton, FL to provide outstanding service to residents and guests. You will greet and register guests, maintain logs, monitor safety, and assist in property operations under the supervision of the Operations Manager.

The role requires a high school diploma, strong customer service and communication skills, and the ability to work a full-time 32-hour schedule Thursday to Sunday 3pm-11pm.