Resident Services & Programs Coordinator

MidPen Housing Corporation; Sunnyvale (CA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental, Vision, Life & Disability

403(b) Retirement

Paid Parental Leave

Paid Time Off

Wellness Days

Job summary

MidPen Housing Corp. in Sunnyvale, CA, is seeking a Services Coordinator I to deliver educational, wellness, and asset-building programs for residents, including after-school and ESL support, health workshops, and rental assistance.

The role also leads outreach and community events by fostering relationships and a welcoming environment to help new residents build lasting connections. Responsibilities include coordinating services, maintaining records, collaborating with local agencies, and

Qualifications

• High School Diploma or GED and 1 year of experience in community development, social services, or related field; Progress towards a 2-year or 4-year college degree preferred.
• Minimum of one year experience in areas such as families, adults, youth, or elderly support; experience coordinating programs is a plus.
• Experience coordinating with local service providers preferred.

Responsibilities

• Deliver onsite programs and ensure compliance with standards and regulations.
• Conduct outreach to promote resident services.
• Prepare and submit required documentation for MidPen and external agencies.
• Provide crisis intervention for low-to-moderate situations and follow reporting procedures.
• Support partnership goals and communicate improvement needs to supervisor.
• Collaborate with local community agencies and monitor partner service delivery.
• Assist with property-level needs assessments and follow-up actions.
• Participate in property plan development and respond to resident needs.
• Provide exemplary customer service and responsiveness.
• Maintain accurate records and timely reporting per policies.
• Participate in team meetings, trainings, and property events.

Skills

Customer service orientation

Relationship building

Community building

Judgment and discretion

Problem solving

Multi-language communication

Tech proficiency (Outlook/OneDrive/MSO)

Verbal and written communication

Education

HS diploma or GED

1 year in community development or related field

Progress toward 2-year/4-year degree preferred

Tools

Outlook

OneDrive

Teams

Zoom

Salesforce

Microsoft Office Suite

Job description

MidPen Housing Corp. in Sunnyvale, CA, is seeking a Services Coordinator I to deliver educational, wellness, and asset-building programs for residents, including after-school and ESL support, health workshops, and rental assistance.

The role also leads outreach and community events by fostering relationships and a welcoming environment to help new residents build lasting connections. Responsibilities include coordinating services, maintaining records, collaborating with local agencies, and