Resident Services Program Coordinator

Ultipro; Los Angeles (CA); On-site; USD 36,000 - 47,000; Full time

Job summary

The Salvation Army in Wilmington, CA is seeking a Program Coordinator to provide professional, compassionate care for residents and to help supervise Staff and ensure shifts are covered. The role includes maintaining HMIS records and assisting with program compliance.

You will train Client Aides, oversee Case Managers and Housing Navigators in the absence of the Program Manager, and ensure fiscal and programmatic compliance as needed. This is a full-time, on-site position in Los Angeles area.

Qualifications

• High School Diploma or equivalent.
• Mental health and substance abuse work experience.
• At least 1 year of work experience with the homeless population strongly preferred.
• Must possess a valid Class C California Driver’s License.
• Must pass criminal background check to be eligible for employment.
• The ability to read, write, speak and understand English.
• Attainment of at least 18 years of age.
• CPR/First Aid Certification.
• TB cleared prior to hire.

Responsibilities

• Respond to client’s needs promptly, professionally, and with great courtesy.
• Co-supervise Client Aides and Case Managers alongside the Program Manager.
• Ensure that all Client Aides are properly trained and that all shifts have the required coverage per client ratios.
• General monitoring of clients to ensure that a safe, quiet and friendly atmosphere is maintained.
• Complete all intake forms and records, establishing an individual resident file for new intakes.
• Regularly and accurately maintain client data in HMIS and paper file, including complete documentation of all activities, services, and outcomes achieved.
• Update case notes, snapshots, and general client information within 72 hours of meeting with client.
• Enter and update all HMIS data as needed.
• Follow all program rules and TSA policies and procedures.
• Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Manager.
• Collaborate with the Housing Navigator to enroll clients in the CES system.
• Confirm client is linked to and receiving mental health services, physical care provider, and other services as needed.
• Document and report unusual occurrences, incidents and injuries.
• Ensure that dorm rooms are neat and clean, hallsways are free of obstructions and other safety hazards.
• Respond promptly and appropriately to emergency situations.
• Always maintain resident confidentiality.
• Assist Program Manager with contract billing and fiscal compliance.
• Perform other duties as assigned by your immediate supervisor and/or management personnel.

Skills

Mental health

Substance abuse work

English proficiency

Driver's license

CPR/First Aid

TB clearance

Education

High School Diploma

Tools

Microsoft Office

Job description

The Salvation Army in Wilmington, CA is seeking a Program Coordinator to provide professional, compassionate care for residents and to help supervise Staff and ensure shifts are covered. The role includes maintaining HMIS records and assisting with program compliance.

You will train Client Aides, oversee Case Managers and Housing Navigators in the absence of the Program Manager, and ensure fiscal and programmatic compliance as needed. This is a full-time, on-site position in Los Angeles area.