Program Coordinator: Housing & Resident Services

The Salvation Army USA Western Territory; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Program Coordinator to provide professional care for residents and supervise Client Aides and Case Managers. The role ensures shifts are covered, HMIS data is properly managed, and program compliance is maintained.

The ideal candidate brings experience in mental health or homeless services, valid California driver’s license, bilingual English/Spanish preferred, and CPR/First Aid certification.

Qualifications

• High School Diploma or equivalent.
• Mental health and substance abuse work experience.
• At least 1-year work experience with the homeless population strongly preferred.
• Must possess a valid Class C California Driver's License.
• Bilingual English/Spanish preferred.
• Must pass criminal background check to be eligible for employment.
• The ability to read, write, speak and understand English.
• Attainment of at least 18 years of age.
• CPR/First Aid Certification.
• TB cleared prior to hire.

Responsibilities

• Respond to client's needs promptly, professionally, and with great courtesy.
• Co-supervise Client Aides and Case Managers alongside the Program Manager.
• Ensure that all Client Aides are properly trained and that all shifts have the required coverage per client ratios.
• General monitoring of clients to ensure that a safe, quiet and friendly atmosphere is maintained.
• Complete all intake forms and records, establishing an individual resident file for new intakes.
• Regularly and accurately maintain client data in HMIS and paper file, including complete documentation of all activities, services, and outcomes achieved.
• Update case notes, snap shots, and general client information within 72 hours of meeting with client.
• Enter and update all HMIS data as needed.
• Follow all program rules and TSA policies and procedures.
• Complete all daily logs, gather all needed signatures and give complete end-of-shift reports to the oncoming shift and to the Program Manager.
• Collaborate with the Housing Navigator to enroll clients in the CES system.
• Confirm client is linked to and receiving mental health services, physical care provider, and other services as needed.
• Document and report unusual occurrences, incidents and injuries.
• Ensure that dorm rooms are neat and clean, hallways are free of obstructions and other safety hazards.
• Respond promptly and appropriately to emergency situations.
• Always maintain resident confidentiality.
• Assist Program Manager with contract billing and fiscal compliance.
• Perform other duties as assigned by your immediate supervisor and/or management personnel.

Skills

Client care

HMIS

Microsoft Office

Time management

Communication

Bilingual English/Spanish

Driver's license

Education

High School Diploma or equivalent

CPR/First Aid Certification

TB clearance

Tools

HMIS

Job description

The Salvation Army USA Western Territory is seeking a Program Coordinator to provide professional care for residents and supervise Client Aides and Case Managers. The role ensures shifts are covered, HMIS data is properly managed, and program compliance is maintained.

The ideal candidate brings experience in mental health or homeless services, valid California driver’s license, bilingual English/Spanish preferred, and CPR/First Aid certification.