Resident Services Pro — Onsite Engagement

E; Los Angeles (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Flexible Spending Accounts

Paid Vacation & Holidays

Tuition Reimbursement

Wellness Reimbursement

Job summary

E&S Ring Management is seeking a Resident Services Specialist for one of our premier California communities. You’ll handle resident services, lease administration, and event coordination to ensure quality living experiences.

Join a team focused on occupancy goals, policy adherence, and a collaborative culture. The role emphasizes resident satisfaction, quick service requests follow-up, and compliant leasing processes within Fair Housing guidelines.

Qualifications

• High School Diploma is required.
• 1 year direct customer service, sales or apartment industry experience.
• Knowledge of office systems and equipment, typing 40 wpm with accuracy, word processing.

Responsibilities

• Conduct onsite Move-In and Notice to Vacate follow-up programs and compile a monthly summary.
• Assist with the implementation of the 12-month resident retention calendar of activities.
• On site organization and active participation in resident events and activities.
• Maintain the company standard of performance of onsite maintenance functions, both in occupied and vacant apartments.
• Onsite follow-up on service requests within 24 hours of completion to ensure resident satisfaction.

Skills

Customer service

Typing 40 wpm

Office systems

Education

High School Diploma

Some college

Tools

Yardi

Spreadsheets

Job description

E&S Ring Management is seeking a Resident Services Specialist for one of our premier California communities. You’ll handle resident services, lease administration, and event coordination to ensure quality living experiences.

Join a team focused on occupancy goals, policy adherence, and a collaborative culture. The role emphasizes resident satisfaction, quick service requests follow-up, and compliant leasing processes within Fair Housing guidelines.