Resident Services & Partnerships Specialist

Lhma; Lowell, Northern (MA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Lowell Housing Authority seeks a Resident Service Coordinator to assess resident needs, coordinate supportive services, and build community partnerships. The role focuses on resident support, tenancy preservation, and service coordination, with supervision from the Director of Resident Services.

The position emphasizes independence, professional boundaries, data privacy, and collaboration with HUD/EOHLC guidelines. Eligible candidates possess a related degree and a valid driver's license.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Public Administration, or closely related field; or three years' experience in public housing or social services.
• Bilingual fluency is highly desired.
• Must possess a vehicle and valid driver’s license; able to travel between facilities.
• Must pass CORI/SORI background check and drug test.
• Must comply with organizational policies and data practices for non-public data.
• Occasional extended hours for events/community activities.

Responsibilities

• Plan, implement, direct, and evaluate service coordination in line with HUD ROSS and EOHLC guidelines.
• Manage and submit all required reporting for HUD ROSS and EOHLC grants using designated software.
• Prepare, maintain, and update participant case management files and referrals.
• Welcome residents, introduce supportive services, and conduct proactive outreach via newsletters and meetings.
• Perform intake and needs assessments to identify gaps in employment, education, and healthcare services.
• Provide client-centered case management, goal setting, advocacy, and referrals to community agencies.
• Assist residents with eligibility checks and applications for public benefits.

Skills

Public housing knowledge

Regulatory compliance

Communication skills

Crisis management

Education

Bachelor's degree in Social Work or related field

Tools

Social care management software

State data systems

Job description

Lowell Housing Authority seeks a Resident Service Coordinator to assess resident needs, coordinate supportive services, and build community partnerships. The role focuses on resident support, tenancy preservation, and service coordination, with supervision from the Director of Resident Services.

The position emphasizes independence, professional boundaries, data privacy, and collaboration with HUD/EOHLC guidelines. Eligible candidates possess a related degree and a valid driver's license.