Resident Services Navigator

Talentify; Sharon Hill (Delaware County); On-site; USD 68,770,000 - 71,635,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k)

Life insurance

Employee Assistance Program

FSA

HSA

Charitable donation matching

Tuition reimbursement

Training & development

Job summary

Related Affordable is seeking a Resident Service Coordinator for our 172-unit Darby Townhomes community to connect residents with essential services and foster a supportive, engaged neighborhood. You will help residents maintain independence, improve health outcomes, and participate in planning monthly events.

The role requires collaborating with property management and external providers to deliver timely support while maintaining confidential resident files and documenting outcomes.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field preferred.
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Strong knowledge of local community resources and federal/state programs.
• Excellent interpersonal, organizational, and problem‑solving skills.
• Proficiency in Microsoft Office and web-based reporting systems.

Responsibilities

• Provide individualized assistance to residents by identifying and connecting them to appropriate services.
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement.

Skills

Interpersonal skills

Organizational skills

Problem-solving

MS Office

Web-based reporting

Education

Bachelor’s degree in Social Work or related field

Tools

Microsoft Office

Web-based reporting systems

Job description

Related Affordable is seeking a Resident Service Coordinator for our 172-unit Darby Townhomes community to connect residents with essential services and foster a supportive, engaged neighborhood. You will help residents maintain independence, improve health outcomes, and participate in planning monthly events.

The role requires collaborating with property management and external providers to deliver timely support while maintaining confidential resident files and documenting outcomes.