Resident Services Manager

Greystar; Village of Patchogue (NY); On-site; Full time

Job summary

A leading real estate company seeks a Resident Services Manager to enhance resident satisfaction and retention. Responsibilities include managing service requests, coordinating resident communications, and organizing community events. This entry-level, full-time position offers competitive compensation and benefits.

Benefits

Comprehensive health benefits including medical, dental, vision, and disability & life insurance.

Paid Time Off: starting with 15 vacation days, 4 personal days, 10 sick days, and 11 holidays.

Onsite housing discounts at Greystar-managed communities.

Six-week paid sabbatical after 10 years of service.

401(k) plan with up to 6% company match.

Paid parental leave and lifetime fertility benefits up to $10,000.

Employee Assistance Program and other voluntary benefits.

Responsibilities

• Achieve resident satisfaction and retention goals by resolving complaints and concerns promptly.
• Create and coordinate resident communications, including newsletters and surveys.
• Organize and coordinate resident events such as parties and welcome gifts.

Job description

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About Greystar

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in the rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $320 billion of real estate across 250 markets worldwide, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than 1 million units globally, with a robust investment management platform overseeing over $79 billion of assets, including more than $36 billion in development assets. Founded in 1993 by Bob Faith, Greystar aims to provide world-class service in the rental residential real estate industry. For more information, visit www.greystar.com.

Job Description Summary

This role manages customer support for residents and commercial tenants by assisting with service requests, accounting, rental issues, and coordinating other resident-related functions to achieve community goals related to resident retention.

Responsibilities

1. Achieve resident satisfaction and retention goals by resolving complaints and concerns promptly and answering questions about rent and fees.
2. Complete call-backs on all service requests within 24 hours to ensure resident satisfaction.
3. Create and coordinate resident communications, including newsletters, surveys, lease violation letters, and other notices.
4. Organize and coordinate resident events such as parties, birthday cards, welcome gifts, and unit visits.
5. Assess the community’s appearance, curb appeal, landscaping, office environment, and vacancies daily, ensuring readiness for showings.
6. Review nightly reports from the Courtesy Patrol Officer and Valet Living, and follow up on incident reports and lease violations as needed.
7. Monitor the front desk phone and email, returning calls and emails as necessary.
8. Prepare community access keys, fobs, etc., for new residents.
9. Assist with vendor coordination and resident communication during emergency maintenance situations.

Compensation and Benefits

The hourly range for this position is $40.87 - $45.67. Compensation may vary based on experience, location, and business needs. Additional compensation may include bonuses based on performance, with onsite roles potentially eligible for weekly, monthly, or quarterly bonuses.

• Comprehensive health benefits including medical, dental, vision, and disability & life insurance.
• Paid Time Off: starting with 15 vacation days, 4 personal days, 10 sick days, and 11 holidays, plus your birthday off after one year.
• Onsite housing discounts at Greystar-managed communities (subject to availability).
• Six-week paid sabbatical after 10 years of service, with additional sabbaticals every 5 years.
• 401(k) plan with up to 6% company match after 6 months.
• Paid parental leave and lifetime fertility benefits up to $10,000.
• Employee Assistance Program and other voluntary benefits.

Additional Information

• Position level: Entry level
• Employment type: Full-time
• Job function: Other

Greystar considers qualified applicants with arrest and conviction records. Referrals can increase your chances of interviewing. Get notified about new Service Manager jobs in Patchogue, NY.