Resident Services Manager

Greystar; Village of Port Jefferson (NY); On-site; Full time

Job summary

A leading real estate company seeks a Resident Services Manager in Port Jefferson, NY. This entry-level role focuses on enhancing resident satisfaction through effective communication and event coordination. Ideal candidates will manage service requests and foster community engagement while ensuring a welcoming environment. Competitive hourly pay and comprehensive benefits are offered.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Matching

Parental Leave

Fertility Benefits

Qualifications

• Entry level position managing resident support and satisfaction.
• Experience in customer service or related field preferred.

Responsibilities

• Resolve resident complaints and concerns promptly.
• Organize resident events and communications.
• Monitor community appearance and readiness for showings.

Skills

Customer Support

Communication

Event Coordination

Job description

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About Greystar

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $79 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

This role manages customer support to residents and commercial tenants by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.

Responsibilities include:

1. Achieving resident satisfaction and retention goals by resolving complaints and concerns promptly, and answering questions about rent and fees.
2. Completing call-backs on all service requests within 24 hours to ensure satisfaction.
3. Creating and coordinating resident communications such as newsletters, surveys, lease violation letters, etc.
4. Organizing resident events like parties, birthdays, welcome gifts, and visits.
5. Monitoring community appearance, landscape, office environment, and vacancies daily, ensuring readiness for showings.
6. Reviewing nightly reports from Courtesy Patrol and Valet Living, following up on incidents and violations.
7. Checking the front desk phone and email regularly, returning calls and emails as needed.
8. Preparing community access keys/fobs for move-ins.
9. Assisting with vendor coordination and resident communication during emergency maintenance.

The hourly pay range is $40.87 - $45.67, with additional compensation factors based on experience, location, and performance. Benefits include medical, dental, vision, disability, life insurance, paid time off, onsite housing discounts, sabbaticals, 401(k) matching, parental leave, fertility benefits, employee assistance programs, and more.

Additional information:

• Position level: Entry level
• Type: Full-time
• Function: Other

Greystar considers qualified applicants with arrest and conviction records. Referrals can double your chances of interview success. Notifications are available for new Service Manager roles in Port Jefferson, NY, and nearby locations.