Resident Services Manager

Prospera Housing Community Services; Austin (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Prospera Housing Community Services is seeking a Resident Services Manager to plan, direct, and coordinate social services and community outreach for residents at the assigned property. The role focuses on delivering services, engaging residents, and coordinating events to improve wellbeing and community engagement.

Responsibilities include developing and executing a services plan, collaborating with staff and stakeholders, and ensuring quality services.

Qualifications

• Bachelor’s Degree in a Human Services field or Qualified Social Worker field preferred.
• In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.
• Community Health Worker certification preferred.
• Professional Service Coordinator Certification preferred. Valid Class “C” Texas Driver’s License required.

Responsibilities

• The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).

Skills

Knowledge of service programs

Program planning

Event coordination

Independent work

Communication skills

Change management

Problem solving

Team collaboration

Education

Bachelor’s Degree in Human Services/Qualified Social Worker

2+ years experience in Human Services

Community Health Worker certification

Professional Service Coordinator Certification

Driver’s license (Class C Texas)

Job description

Description

The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).

KNOWLEDGE, SKILLS AND ABILITIES- GENERAL PERFORMANCE:

• Knowledge of service programs and educational methods.
• Ability to plan and manage programs, events and outings.
• Ability to work independently and concurrently to perform multiple compliance projects.
• Knowledge of computer software applications.
• Ability to communicate effectively, both verbally and in writing.
• Ability to execute a services plan.
• Ability to establish effective working relationships with co-workers, board members, supervisors, consultants and general public.
• Ability to produce work which consistently meets quality requirements of accuracy, thoroughness and effectiveness.
• Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.
• Respond positively to supervisory direction and feedback.

Requirements

EDUCATION & KNOWLEDGE REQUIRED:

• Bachelor’s Degree in a Human Services field or Qualified Social Worker field preferred.
• In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.
• Community Health Worker certification preferred.
• Professional Service Coordinator Certification preferred.Valid Class “C” Texas Driver’s License required.

EEOC STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.